Accepting Your Doctor's Invitation to Spruce

IN THIS ARTICLE
  • Introduction to Spruce for patients
  • Accepting an invitation via text message
  • Accepting an invitation via email 
  • Accepting an invitation via practice link

Introduction to Spruce for patients

Spruce is an app that helps you communicate securely with your doctor. If your doctor has invited you to use Spruce, you'll need to accept that invitation and create a Spruce account. Once you do, you can send secure messages through the Spruce app, making communication safe and simple. Your doctor can invite you to join Spruce in three ways: by text message, email, or with a practice link. This article will walk you through accepting the invitation you received.


Option 1: Accepting an invitation via text message

If your doctor sent you an invitation to join Spruce over text message, you can accept that invitation by selecting the spruce.care link sent in the text message.

Step-by-step instructions:

  1. Open the text message and select the spruce.care link to accept the invite (You may have to tap the link twice)
  2. Your mobile phone's internet browser will open. Select Get the App & Connect
  3. The app store will open. Download the Spruce – Care Messenger App.
  4. Once the download is complete, open the Spruce app on your phone, and select Continue when prompted.
  5. Select Create a new account, and enter your personal cell phone number. You will receive a verification code via text message. 
  6. On the next screen, enter the verification code, select Next, and enter your demographic information to complete your setup.


Option 2: Accepting an invitation via email

If your doctor sent you an invitation to join Spruce over email, you can accept that invitation by selecting Accept Invite. 

Step-by-step instructions:

  1. Open the email and select Accept Invite
  2. On a computer: enter your mobile phone number which will send a link to your smartphone, select the link on your smartphone, and follow the steps below. 
  3. On a smartphone:
    1. Your mobile phone's internet browser will open. Select Get the App & Connect.
    2. The app store will open. Download the Spruce – Care Messenger app.
  4. Once download is complete, open the Spruce app on your phone, and select Continue when prompted.
  5. Select Create a new account, enter your personal cell phone number. You will receive a verification code via text message. On the next screen, enter that verification code, select next, and enter your demographic information to complete your setup.


Option 3: Accepting an invitation via practice link

Doctors can invite patients to Spruce by using a link in the format of: spruce.care/_______ Sometimes this link is shared flier, within a text message or email. 

Step-by-step instructions:

  1. Select the https://spruce.care/_______ link that your doctor provided, or enter it into the web browser on your smartphone (e.g., your Chrome app or Safari app).
  2. A page should open in your web browser. Select Get the App & Connect.
  3. Your app store will open. Download the Spruce – Care Messenger app.
  4. Once download is complete, open the Spruce app on your phone, and select Continue when prompted
  5. Select Create a new account, enter your personal cell phone number. You will receive a verification code via text message. On the next screen, enter that verification code, select next, and enter your demographic information to complete your setup.


Having Trouble?

If you haven't received an invitation from your doctor or are still having issues after reading this article, you may find the answers you need in this article:  Troubleshooting Creating an Account for Patients

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