Managing Spam Phone Calls

Managing spam

When your Spruce number receives an inbound call, the caller's number is verified against a list of known spam callers. By default, if the call is suspected to be spam, it it sent straight to voicemail.

Spruce phone numbers are just like regular numbers — outside users can call and text them, and in some cases, the numbers were previously owned by other people. In cases where a Spruce phone number was previously owned by someone else, we take precautions to minimize the disruption of any potential 'overlap.' Numbers are reserved for a minimum of two months before they are released to a new user. This is intended to give the number’s former owner enough time to update their records. Additionally, our telecommunication partner monitors the number of incoming phone calls during this time and may even extend the two-month reserve period until those call levels reach an acceptable rate.

If you are receiving an unacceptable number of unwanted calls or texts, you can block the phone number from the mobile app or the web. Another option is to choose a new Spruce number. Please message us in Support if you’d like a new number.


Automatic spam detection

Spruce automatically detects when an inbound call is coming from a known source of spam calls by checking it against a verified list of spam callers. When a call is received from such a number, one of the following possible actions is taken:

  1. Send the call straight to voicemail. You'll see the words "Possible Spam" appear next to the message about the voicemail. You also won’t receive a notification about the call. This is the default setting. You also won't receive a notification, but the conversation will appear unread and not archived in your inbox.
  2. Block the call outright. You won’t see any record of the call at all.
  3. Do nothing and allow the call to ring through unaffected. We will still show the words "Possible Spam" as a helpful indicator.

Configuration

As mentioned, the default setting send suspected phone calls to voicemail. If you would like to change it to the other options listed above, message us in Spruce Support with which option you’d like and we'd be happy to change your Spam Detection setting for you.

If you’re only having issues with a specific number, you can block them on your web or mobile app. 

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