Conversation Assignment

Divide and conquer your inbox, or to tell your team that you are “claiming” a conversation that you plan to manage. Conversation Assignment lets any team member or User Group in your organization take responsibility for a conversation in just two clicks. 

This is the most effective way to triage incoming patient requests and give your organization a clear understanding of which team members are working on which patient inquiries. 

Watch this video to learn how to assign conversations in Spruce.

Conversation Assignment from Spruce Health on Vimeo.

If you'd like to get this feature added to your account, please reach out to us via the Spruce Support thread in the Spruce app, or email us at

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