Blocking Phone Numbers

If you're experiencing spam or unwanted calls or messages to your Spruce number, you can easily block specific phone numbers from reaching you. 

When you block a phone number on Spruce, any calls from that number will be met with a busy signal, and texts sent from that number will not be delivered to you. No call events or messages will show up in your Spruce inbox from that number, and the caller will not have any indication that their call or message was blocked.

How to block & unblock a phone number from the mobile app:

How to block a number on your mobile app from Spruce Health on Vimeo.

  1. Open the patient conversation.
  2. Click the three vertical dots in the upper-right corner.
  3. Click "View Profile."
  4. Select "Block Number(s)."
  5. Note that all phone numbers under a given profile will be blocked, while the other methods of communication (e.g., email and fax) will remain unaffected. To unblock only specific numbers from the profile, see instructions below for managing blocked numbers.

How to block & unblock a phone number from the web:

Blocking Numbers on Web App from Spruce Health on Vimeo.

  1. Open the patient conversation.
  2. Click the Patient Profile icon.
  3. Select "Block All Numbers"
  4. Note that all phone numbers under a given profile will be blocked, while the other methods of communication (e.g., email and fax) will remain unaffected. To unblock only specific numbers from the profile, see instructions below for managing blocked numbers.

How to manage blocked numbers

Go to your Settings, then choose Phone Numbers. You will be able to see a complete list of blocked numbers. From here, you can unblock individual numbers that have previously been blocked.

If a profile has multiple phone numbers, but you only want to block one, you have two options:

1) Block all numbers from the patient profile, then go to Settings > Phone Numbers to unblock individual numbers.

or

2) Transfer the number you want to block to a new standard conversation, then block it in its own thread.

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