Audio Recording for Phone Trees

If you are working with Spruce to create a phone tree, you'll need audio recordings for any messaging you want your callers to hear. Once you have decided which phone tree design works best for your practice, prepare all necessary audio recordings.

The quality of your recordings will impact what your callers hear. Be sure to speak clearly without background noise, and please listen to the recording before sending it to Spruce to ensure your voice is audible. 

We accept most formats of audio recordings, but all files will be converted to mp3 before being added to your Spruce account. We recommend using a voice recording app (like Voice Memos on the iPhone) to record your messages. Title your audio files clearly to correspond with a detailed outline of your phone tree (you can use this document as a template). Finally, email the recordings and your outline to support@sprucehealth.com

Using the voice memo app on iPhone:

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