Video Calling

IN THIS ARTICLE

Introduction to secure video calling

Spruce allows you to connect with your patients via HIPAA-compliant video calls. 

In order to engage in a video call, the patient must download the Spruce app on their smartphone from an invite sent by your practice. To learn how to invite patients to download the app, please use these resources:

To ensure patients are prepared at the time of your video call, we recommend scheduling the visit with your patient in advance, then sending a message a few minutes prior to the appointment asking the patient to open the Spruce app. Please note, patients cannot initiate video calls. Providers must place the outbound video call to the patient


Placing a video call from the web

Open the patient's Secure Conversation, indicated by the Lock Icon next to the patient's name. Then select the Video Icon in the top right corner. The video call icon will only show up if the patient has downloaded the Spruce app and is in a Secure conversation. Here is a video demonstration.


Placing a video call from the mobile app

Open the patient's Secure Conversation, indicated by the Lock Icon next to the patient's name. Then select the Video Icon in the top right corner.


Troubleshooting

We are not getting notified of messages or calls:

Please confirm with the patients that they have notifications enabled for the app on their phone. The patient needs to make sure that notifications are enabled within the Spruce app and their phone settings. Attached are two screenshots that reflect the proper notification settings. For issues with Android notifications, please message our Spruce Support team in-app.

Video is not working on my browser
For best quality, we recommend using Google Chrome as your browser. Please enable access to your camera and microphone by selecting the ‘lock’ icon to the left of the URL and toggling ‘Allow’. 

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