Video Calling

Introduction to secure video calling

For complaints that are better seen than described, Spruce enables you to engage patients in HIPAA-compliant video calls. Using video calls, you and your patient can hear and see each other for a robust telemedicine experience. You can start a video call at any time with any patient who has downloaded the Spruce app and set up their account.

To ensure patients are prepared and have the app available at the time of your video call, we recommend scheduling the visit with your patient in advance, then sending a message a few minutes before the scheduled time asking the patient to open the Spruce app. 

Please note, patients cannot initiate video calls. Providers must place the outbound video call to the patient.

Placing a video call from the web

Open the patient's Secure Conversation, indicated by the Lock Icon next to the patient's name. Then select the Video Icon in the top right corner.

Placing a video call from the mobile app

Open the patient's Secure Conversation, indicated by the Lock Icon next to the patient's name. Then select the Video Icon in the top right corner.