Troubleshooting Spruce notifications on Android

Please follow these steps to troubleshoot issues with your notifications from the Spruce android app. Feel free to reach out to our team if these steps do not resolve your issues. Thank you for your help troubleshooting notification issues! 

Ensure that you device notifications are turned on

• From within the Spruce app, tap on “Settings” and then select “Notification”
• Tap on “Device Notification Settings”
• Ensure that notifications are turned on to alert you with Sound
• Ensure that vibration is turned on as well if this is an option
• Appropriately set the override for Do Not Disturb mode. Turning ON this override will cause notifications to occur while in Do Not Disturb mode.

Ensure that the you have notifications turned on within the Spruce app

• From within the Spruce app, tap on “Settings” and then select “Notifications”
• Ensure that you have notifications turned on for the appropriate conversation filters

Ensure that Do Not Disturb is configured correctly, if used

If you use Do Not Disturb on your phone, then ensure that you are allowing Spruce notifications while in DND mode. If you don’t know whether DND mode is turned on or not, pull down from the top of your phone to check if DND mode is turned on.

If you’d like to ensure that Spruce notifications are received while in DND mode, thenFrom within the Spruce app, tap on “Settings” and then select “Notification”

• Tap on “Device Notification Settings”
• Turn on the override for Do Not Disturb mode

Check DontKillMyApp for potential workarounds

If you are still having notification issues, please see https://dontkillmyapp.com/ for the workaround for the notification issue for your device.

Ensure that Google Play Services is up to date

Android uses “Google Play Services” to power notifications. It is important to ensure that you are running on the latest version of Google Play Store.

1. On your Android phone or tablet, open the Settings app .
2. Tap Apps & notifications > See all apps.
3. Scroll down and tap Google Play Services.
4. Scroll down and tap App Details.
5. Tap Update or Install. If you don’t see these options, follow the steps in Step 2 and Step 3.

Clear out the cache & data from Google Play Services

Important: When you clear Google Play Services data or storage, it may delete some information saved to your device, including transit cards, COVID cards, and virtual payment cards saved to Google Pay.

1. On your Android phone or tablet, open the Settings app .
2. Tap Apps > See all apps.
3. Scroll down to "Google Play Services."
4. Tap Google Play Services.
5. Tap Storage > Clear Cache.
6. Tap Manage Space > Clear all Data.

After trying all the steps above, if you are still having notification issues, then we’d love to help. Please reach out to us within the Spruce app via the Team Spruce conversation or email us at support@sprucehealth.com