Spam Detection for Inbound Calls

Spruce automatically detects whether an inbound call is spam and allows them to be blocked or sent straight to voicemail

How it works

Spruce automatically detects when an inbound call is coming from a known source of spam calls by checking it against a verified list of spam callers. When a call is received from such a number, one of the following possible actions is taken:

  1. Send the call straight to voicemail. You'll see the words "Possible Spam" appear next to the message about the voicemail. You also won’t receive a notification about the call. This is the default setting. You also won't receive a notification, but the conversation will appear unread and not archived in your inbox.
  2. Block the call outright. You won’t see any record of the call at all.
  3. Do nothing and allow the call to ring through unaffected. We will still show the words "Possible Spam" as a helpful indicator.

Configuration

As mentioned, the default setting send suspected phone calls to voicemail. If you would like to change it to the other options listed above, message us in Spruce Support with which option you’d like and we'd be happy to change your Spam Detection setting for you.

If you’re only having issues with a specific number, you can block them on your web or mobile app. 

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