Internal Notes

Create internal “sticky notes” within patient conversations that are only visible to teammates, not patients. They are perfect for clinical notes, assigning tasks, or paging teammates to get their attention.

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Internal Notes are designated by their yellow color and the “Internal” label below the sender’s name.

Writing an Internal Note

To post an Internal Notes, select "Internal" from the message bar, write your message and press the "Post" button.

Scheduling Internal Notes

You can schedule Internal Notes to be sent later as reminders to yourself or your teammates.

Default to Internal Notes

On the web, you can have Internal Notes be selected by default when writing messages in Patient Conversations. To update your settings, click the gear icon then toggle “Default to Internal Notes” to on (blue).  

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