How are conversations organized in Spruce?
All your conversations on Spruce are accessible by selecting a filter to view. Filters bring up all the conversations that meet certain criteria, helping you organize your conversations and manage them efficiently. You can easily navigate between filters to find conversations. The default filters are described here.
The inbox filter contains all unassigned and unarchived conversations that you have access to in Spruce. The conversations in the inbox filter are shared and visible to everyone on your team. They will remain in this filter until they are either archived or assigned to someone. If you’d like to restrict access to conversations to members of your team, contact us in Spruce Support.
The Mine filter contains all unarchived conversations that have been assigned to you. This filter is unique to each person - what you see is your Mine filter is different that what a colleague sees in theirs. When a conversation is assigned, any replies to the thread will only notify the assignee. When you archive a conversation, it will automatically be unassigned so that any future replies from the patient can be managed by anyone on your team.
The Pages filter contains all conversations in which you have an unresolved page from a teammate. Once you resolve a page, the associated conversation will no longer show up in this filter. This filter is unique to you and is not shared with your teammates. Learn more about paging a teammate in a conversation.
The team filter contains all team conversations that you’re a member of. Learn more about team conversations on Spruce.
The Starred filter contains all conversations that you have "starred." This filter is unique to you and is not shared with your teammates. Learn how to Star a conversation.
The Assigned filter shows all unarchived conversations that are assigned to any person or group in your organization. You will receive notifications about active conversations that are assigned to someone else, but you can always check in on those conversations through this filter. Once you archive a conversation, it will also unassign the conversation, meaning it will no longer show up in this filter.
The Archived filter shows all conversations that have been archived. Note that when any team member archives a conversation, it is archived for the entire team. Learn more about archiving conversations.
Filters can be reordered or removed if you find yourself using some more than others. Spruce can also set up custom filters that only show conversations matching a given set of criteria. If you’d like to remove or reorder filters or request custom filters, give us a shout in Spruce Support.
With the Spruce smartphone app, you can control notifications for each filter. Learn more about managing your notification preferences.