Archiving Conversations

Archive conversations to remove them from your inbox

Archiving a conversation in Spruce removes it from the inbox for you and every member of your team. Any new activity in the archived conversation returns it to the inbox for everyone on the team.

Conversations that have been archived are still accessible via the “Archived” filter or by searching for the conversation by name.

If you have an archived conversation that contains an unresolved page, the conversation will remain in the Pages filter until the Page is resolved. The same is true for conversations that you’ve Starred, the conversation will remain in the Starred filter until you remove the star.

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How to Archive Conversations

On Mobile

To archive conversations in your inbox, swipe left on the conversation you’d like to archive and select “Archive” from the options.

You can also archive conversations from within the conversation by tapping the three dots in the upper right of the conversation view and select “Archive Conversation” from the menu.

On the Web

Archive conversations on the web by hovering over the conversation row and press the box icon with a down arrow.

You can also archive multiple conversations on the web by selecting the checkbox for each conversation you’d like to archive and pressing the button with the box icon or select “Archive Conversations” from the Action button menu.

Unarchiving Conversations

On Mobile

Conversations that have been archived can be manually unarchived by navigating to the Archived filter or searching for the conversation by name. Once you’ve located the conversation you’d like to unarchive swipe left on the conversation and select “Unarchive” from the options.

To unarchive a conversation from within the conversations, tap the three dots in the upper right of the conversation view and select “Unarchive Conversation” from the menu.

On the Web

On the web, hover over the conversation you’d like to unarchive and press the box icon with an up arrow.

You can unarchive multiple conversations by selecting the checkbox for each conversation you’d like to unarchive and pressing the button with the box icon or pressing the Action button and selecting “Unarchive Conversation” from the menu.

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