Spam Detection for Inbound Email

Spruce automatically detects whether an inbound email is spam and allows them to be blocked, or to prevent notifications

How it works

Spruce automatically detects when an inbound email may be spam. When such an email is received, one of the following possible actions is taken:

  1. Don't notify. You'll see the words "Possible Spam" appear next to the email message, and you won’t receive a notification about the email. This is the default setting. While you won't receive a notification, the conversation will appear unread and not archived in your inbox.
  2. Block the email outright. You won’t see any record of the email in your Inbox.
  3. Do nothing and allow the email. We will still show the words "Possible Spam" as a helpful indicator.

Configuration

As mentioned, the default setting is to not notify for suspected spam emails. If you would like to change it to the other options listed above, message us in Spruce Support with which option you’d like and we'd be happy to change your Spam Detection setting for you.

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