Video Visits

Video Visits

For medical issues that are more easily seen than described, engage patients in HIPAA-compliant video visits.

Video Visits are initiated within Secure patient conversations.

  • Invite your patient to a Secure patient conversation (more detailed instructions can be found in 'Adding a Patient').
  • Ensure that the patient has created an account on Spruce. You can confirm that they have done so by checking the banner beneath their name. If the patient has created an account, 'Patient has not yet created an account' will disappear.

Once your patient has created their account on Spruce, simply tap the video button in the top right hand corner. Note that only the provider can initiate the video visit, not the patient.

We recommending scheduling the time of the visit in your scheduling software. Then, at the time of the visit, send your patient a message to ensure that they're available such that they open the app and are ready to engage in a video call.

Here's how to video call from the smartphone:

Here's how to video call from the web:


Spruce Visits

Spruce Visits are adaptive clinical questionnaires that can be used for new patient intake, remote management of routine conditions, and/or follow-up.

Like Video Visits, Spruce Visits are initiated from within Secure patient conversations.

  • To send a Spruce Visit, invite your patient to a Secure patient conversation (more detailed instructions can be found in 'Adding a Patient').
  • Ensure that the patient has created an account on Spruce. You can confirm that they have done so by checking the banner beneath their name. If the patient has created an account, 'Patient has not yet created an account' will disappear.

Attaching a Spruce Visit

Once your patient has created their account on Spruce, log into your Spruce account on web or mobile, tap the '+' button and select 'Spruce Visit'.

This will take you to our library of complaint-specific algorithms. Each algorithm is comprised of three parts:

  • History of present illness
  • Physical exam proxy, which are photos and/or asynchronous video
  • Pertinent medical history

To aid in selection, you can preview any visit, then attach and send it to the patient.

To learn more about How We Build Spruce Visits, check out our blog!

Provider View

Patient View

Don’t see the a Spruce Visit for a condition you’re interested in? Message us in Spruce Support.

Still need help? Contact Us Contact Us