Updating Your Billing Information
IN THIS ARTICLE
Checkout for a plan on Spruce
To checkout for a plan on Spruce, please navigate to the billing page on app.sprucehealth.com, either on phone or on desktop. There, you'll be able to browse plans, select the one that's right for your practice, and checkout.
Update billing from your invoice
Spruce bills on a month-to-month basis. The monthly email containing your invoice also contains a link to update your billing information.
To update your information, search your email inbox for email@example.com or Spruce Health Inc. to find your latest email contaiining your Spruce invoice. Then look for the sentence within that email (not the attached PDF) that reads, "To update your billing information, please follow this link."
Once you have updated your billing information, your new credit card and/or billing address will be reflected in your next billing cycle.
If you can't find your latest invoice email, or if your latest invoice email does not contain a link to update your billing information, please contact Spruce Support via the Support conversation in the app or email firstname.lastname@example.org.
Update billing from your Settings
For certain customers (only those who selected a plan and completed a self-checkout process within the Spruce app upon their original subscription), billing information may be updated from the web or the Android app. Access to billing information is restricted to Admins. The first teammate on your account is made an Admin by default. For more information about Admins, please see our article on managing teams on Spruce.
If this applies to you, follow these steps to update your billing information through Spruce:
- You must be an Admin and have originally purchased Spruce through self checkout to view and edit billing information within Spruce.
- Log in to Spruce and select the Gear Icon to open your Settings.
- Select Billing. Under Billing Details, select Edit Payment Information.
- Update your information, and select Submit.
- Once you have updated your billing information, your new credit card and/or billing address will be reflected in your next billing cycle.
Please note that Spruce is priced on a per-user, per-month basis.
When you add or remove teammates, there may be an immediate change to your monthly billing amount. In some cases, a Spruce team member will follow up after the fact to reconcile your team size with your monthly billing. You can see more information on Spruce pricing on our Plans page.
For any questions, please contact our Support team through the app or by email at email@example.com.