Resetting Your Password

If you forget your Spruce password, you can reset it by clicking here

The website will guide you through everything you need to do, but if you want more information, here is a detailed review of the steps to reset your password:

  1. Go to https://app.sprucehealth.com/forgot-password
  2. Enter the email address you use to log in to Spruce and click 'Send Email'.
  3. Check your email account. Within 15 minutes, you should receive a password reset email that looks like this:

  4. Click the link in the email.
  5. For security reasons, we will verify it's really you by sending a verification code to the mobile phone number associated with your Spruce account. Click 'Send Verification Code' to receive it.

  6. Check your text messages for a 6-digit verification code from Spruce. If you do not receive a verification code after 5 minutes, click here for help.
  7. Enter the 6-digit code and click 'Verify Account'.
  8. Finally, enter a new password and click 'Change Password'.
  9. You are done! The website will give you a link to go to the Spruce home page.

Please note when you reset your password:

  1. You will be logged out automatically on all devices
  2. The system will also send two-factor authorization (2FA) codes to you through SMS text when you log in on any device after the password reset
  3. Notifications will be turned off (besides calls) until you login on your device again

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