Register Your Spruce Number

New Phone Registration Requirements

North American cellular carriers are adding new registration requirements for businesses that send and receive SMS, starting September 30, 2021. All businesses must register before this date or risk increased filtering or throttling of text messages by the carriers. The purpose of this change is to combat SMS spam and abuse.

For businesses with up to 5 phone numbers and fewer than 3000 messages sent/received per day, only the company address will be required. For businesses with 6 or more phone numbers, or higher message volumes, additional information is required. Spruce will automatically detect your registration requirements, and will prompt administrators in your organization to register with a prominent banner in-app. Administrators can complete this information on the web and via the Spruce app on iOS and Android.

Please ensure that any information you register matches the official business information that you've registered with tax authorities. The information that you register will be sent to our telecom partner Twilio, which will register it with The Campaign Registry. The Campaign Registry is a third-party that the carriers are all working with to track how phone numbers are used by businesses for messaging. 

Registration FAQs

Will all my users/teammates on my account have to fill this out?

Only the admin users will see this banner and be able to register for your account. Only one person needs to fill out the registry per account. Learn more about managing teammates and admins here

Can I make this update from my phone?

Yes, you can register in your Spruce mobile app or through your web browser version of Spruce. 

What happens if I enter the wrong address?

If you enter the wrong address or need to update your address please send the updated address to Team Spruce in app. Please note this address does not affect your Spruce billing. 

Does this address have to match the address I have for my Spruce billing?

No, this will not affect your Spruce billing address or even clinic address, it needs to match your official business information that you've registered with tax authorities when you registered your business. 

What if I’m working from home and not at my physical address right now?

The address you fill out needs to match your official business information that you've registered with tax authorities when you registered your business. 

What happens if I have multiple locations?

The address you fill out needs to match your official business information that you've registered with tax authorities when you registered your business. 

What happens if I don't register?

Communication from unregistered phone numbers may be delayed or blocked as spam. 

Will this impact my business name in Spruce?

This will not affect your business name in Spruce or what your customers see when you call them.

What if I'm not the business owner of my phone number?

Please reach out to your business owner for this information.

Will my number be listed in a public directory or registration?

No, your number will not be listed in a public directory. 

Will this reduce my spam text?

Yes, this should help in reducing spam text.

What is my Company ID? What if I don’t know my EIN?

It’s your tax ID.  Here are some resources to help you find it: https://www.irs.gov/businesses/small-businesses-self-employed/employer-id-numbers.

What if I'm not located in the United States?

You will see a drop down for your state or province. If you have any trouble message us in Team Spruce Support.

What is the difference between a US EIN or a CA BIN? 

US EIN refers to identification numbers distributed in the United states while CA BIN refers to number distributed in Canada. 

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