Getting Started
- Logging Into the Spruce Desktop App With Your Browser
- Setting Up e911 Emergency Address for Spruce Phone Numbers
- Two-Factor Authentication in Spruce
- Getting Started on Spruce
- Accessing the Spruce Apps
- Creating and Transferring (Porting) Phone and Fax Numbers on Spruce
General Topics
- Custom Instructions for AI Summarization
- What's New on Spruce
- iOS 26 Update
- AI Transcription & Summarization
- Spruce CSV Data Export
- Activity Reminders
Phone / Fax
- Unknown Caller Handling
- How to Select the Right VoIP Hardware
- International Calls on Spruce
- My Call Settings: Personalize Your Spruce Phone Call Preferences
- Troubleshooting Mobile Phone Calls on Spruce (iOS and Android)
- Making and Receiving Mobile Phone Calls on Spruce (iOS and Android)
Automation
- Auto-Replies
- Auto-Tagging and Auto-Assignment
- Auto-Welcome Messages
- Keragon Integration
- Scheduled Messages
- Spruce <> Morf Health Partnership
Team Collaboration
- Growing and Managing Your Team
- Ownership and Management of Numbers and Spruce Links
- Internal Team Communication
- Spruce for Virtual Assistants
- Spruce Notes Feature: Internal Notes and Note Conversations
- Privacy and Organization Using Spruce
Inbox Management
- Viewing and Typing Indicators
- Filtering and Sorting Conversations
- Using Tags in Spruce: Organize Contacts and Conversations with Custom Tags
- How to Archive Conversations in Spruce
- Starring Conversations
- Marking Conversations as Unread
Managing Your Contacts
- Importing, Updating, and Exporting Contacts
- Using Custom Fields in Spruce: Track Custom Patient and Contact Data
- Creating, Utilizing, and Deleting Contacts
- Multiple Matching Contacts
- How to Update Patient Contact Details in Spruce
- Spruce Contact Filters: Organize Patient and Professional Contact Lists
Messaging
- Bulk Messaging
- Secure Clinic-to-Clinic Communication
- Message Deletion, Removal and Restoration
- Spruce Messaging Guide: Recommended Etiquette for SMS and Secure Conversations
- Spruce SMS Messaging: Standard Texting and HIPAA-Compliance
- Spruce Secure Messaging with Patients
Plans and Billing
Integrations
- HealthCompiler Integration
- DrChrono Integration
- Athena Integration
- Hint Integration
- Elation Integration
- Stripe Billing and Payments
Troubleshooting
- Updating your Account Phone Number & Email
- Spruce Support
- Password Reset
- How to "hard refresh" Spruce in your browser
- Troubleshooting Video Calls
- Troubleshooting Spruce Notifications on Android (Battery Optimization, Private Space)