Getting Started
- Single Sign-On (SSO) in Spruce
- How to Log Into the Spruce Desktop App With Your Browser Session
- How to Set Up e911 Registration for Spruce Phone Numbers
- Two-Factor Authentication in Spruce
- Getting Started on Spruce: Setup Guide for Practices New to Spruce
- How to Access the Spruce Apps on iOS, Android, Mac, Windows, and Web
General Topics
- Custom Instructions for AI Summarization
- Spruce on iOS 26: Compatibility Notes and What to Expect After Updating
- AI Transcription & Summarization
- Spruce Activity Reminders
- Spruce Recommended Minimum System Requirements for Mobile, Desktop, and Web
- Spruce Video Calls and Spruce Visits: HIPAA-Compliant Telemedicine and Patient Assessments
Phone / Fax
- Spruce Phone Calls: Make, Receive, and Manage Calls Across Mobile, Web, and Desk Phones
- Spruce Softphones: Make and Receive Phone Calls via Internet Connection
- Web & Desktop Phone Calls
- Making and Receiving Mobile Phone Calls on Spruce (iOS and Android)
- My Call Settings: Personalize Your Spruce Phone Call Preferences
- Troubleshooting Mobile Phone Calls on Spruce (iOS and Android)
Automation
- Scheduled Messages
- Spruce <> Keragon Integration: Automate Workflows Between Spruce and External Tools
- Spruce <> Morf Health Partnership
- Spruce Auto-Replies: Automated SMS / Secure Messaging Responses
- Spruce Auto-Tagging and Auto-Assignment: Automatically Tag and Route Conversations
- Spruce Auto-Welcome Messages: Automated First-Touch Patient Greetings
Team Collaboration
- Growing and Managing a Team on Spruce: Add Teammates, Set Permissions, and Manage Roles
- Ownership and Management of Spruce Phone Numbers and Spruce Links
- Internal Team Communication on Spruce: Secure Team Chat and Internal Paging
- Spruce for Virtual Assistants: How VAs Use Spruce for Communication
- Spruce Notes Feature: Internal Notes and Note Conversations
- Privacy and Organization Settings on Spruce: Account Privacy and Organization-Level Controls
Inbox Management
- Viewing and Typing Indicators
- Filtering and Sorting Conversations
- Using Tags in Spruce: Organize Contacts and Conversations with Custom Tags
- How to Archive Conversations in Spruce
- How to Star Conversations in Spruce
- How to Mark Conversations as Unread in Spruce
Managing Your Contacts
- How to Import, Update, and Export Contacts in Spruce
- Using Custom Fields in Spruce: Track Custom Patient and Contact Data
- How to Create, Use, and Delete Contacts in Spruce
- Multiple Matching Contacts in Spruce: How Duplicate Records Are Identified and Handled
- How to Update Patient Contact Details in Spruce
- Spruce Contact Filters: Organize Patient and Professional Contact Lists
Messaging
- Spruce Bulk (Broadcast) Messaging: Send Messages to Many Patients at Once (Communicator Plan)
- Secure Clinic-to-Clinic Communication on Spruce Between Healthcare Practices
- Spruce Message Deletion, Removal, and Restoration: How Deleted Messages Work
- Spruce Messaging Guide: Recommended Etiquette for SMS and Secure Conversations
- Spruce SMS Messaging: Standard Texting and HIPAA-Compliance
- Spruce Secure Messaging with Patients
Plans and Billing
Dashboards & Reporting
Integrations
- Spruce <> Dock Health Integration
- Spruce <> Guava Health Integration
- Spruce <> HealthCompiler Integration
- Spruce <> DrChrono Integration
- Spruce <> Athena Integration
- Spruce <> Hint Health Integration
Troubleshooting
- How to Update Your Spruce Account Phone Number or Email
- Spruce Support: Hours, Channels, and More
- How to Reset a Spruce Account Password
- How to Hard Refresh the Spruce Web App in Your Browser
- Troubleshooting Spruce Video Calls: Audio, Camera, and Connection Issues
- Troubleshooting Spruce Notifications on Android (Battery Optimization, Private Space)