Getting Started
- How to Log Into the Spruce Desktop App With Your Browser Session
- How to Set Up e911 Registration for Spruce Phone Numbers
- Two-Factor Authentication in Spruce
- Getting Started on Spruce: Setup Guide for Practices New to Spruce
- How to Access the Spruce Apps on iOS, Android, Mac, Windows, and Web
- How to Create or Transfer (Port) Phone and Fax Numbers on Spruce
General Topics
- Custom Instructions for AI Summarization
- Spruce on iOS 26: Compatibility Notes and What to Expect After Updating
- AI Transcription & Summarization
- Spruce Activity Reminders
- Spruce Recommended Minimum System Requirements for Mobile, Desktop, and Web
- Video Calls and Spruce Visits
Phone / Fax
- Phone Calls
- Spruce Softphones: Make and Receive Phone Calls via Internet Connection
- Web & Desktop Phone Calls
- Making and Receiving Mobile Phone Calls on Spruce (iOS and Android)
- My Call Settings: Personalize Your Spruce Phone Call Preferences
- Troubleshooting Mobile Phone Calls on Spruce (iOS and Android)
Automation
- Auto-Replies
- Auto-Welcome Messages
- Scheduled Messages
- Spruce <> Keragon Integration: Automate Workflows Between Spruce and External Tools
- Spruce <> Morf Health Partnership
- Spruce Auto-Tagging and Auto-Assignment: Automatically Tag and Route Conversations
Team Collaboration
- Growing and Managing Your Team
- Ownership and Management of Spruce Phone Numbers and Spruce Links
- Internal Team Communication on Spruce: Secure Team Chat and Internal Paging
- Spruce for Virtual Assistants
- Spruce Notes Feature: Internal Notes and Note Conversations
- Privacy and Organization Using Spruce
Inbox Management
- Viewing and Typing Indicators
- Filtering and Sorting Conversations
- Using Tags in Spruce: Organize Contacts and Conversations with Custom Tags
- How to Archive Conversations in Spruce
- Starring Conversations
- Marking Conversations as Unread
Managing Your Contacts
- Importing, Updating, and Exporting Contacts
- Using Custom Fields in Spruce: Track Custom Patient and Contact Data
- Creating, Utilizing, and Deleting Contacts
- Multiple Matching Contacts
- How to Update Patient Contact Details in Spruce
- Spruce Contact Filters: Organize Patient and Professional Contact Lists
Messaging
- Bulk Messaging
- Secure Clinic-to-Clinic Communication
- Message Deletion, Removal and Restoration
- Spruce Messaging Guide: Recommended Etiquette for SMS and Secure Conversations
- Spruce SMS Messaging: Standard Texting and HIPAA-Compliance
- Spruce Secure Messaging with Patients
Plans and Billing
Dashboards & Reporting
Integrations
- Guava Health Integration
- HealthCompiler Integration
- Spruce Health <> DrChrono Integration
- Athena Integration
- Spruce Health <> Hint Health Integration
- Spruce <> Elation Integration: Sync Patient Demographics and Communication
Troubleshooting
- How to Update Your Spruce Account Phone Number or Email
- Spruce Support: Hours, Channels, and More
- Password Reset
- How to "hard refresh" Spruce in your browser or the desktop app
- Troubleshooting Spruce Video Calls: Audio, Camera, and Connection Issues
- Troubleshooting Spruce Notifications on Android (Battery Optimization, Private Space)