Skip to main content

International Use

IN THIS ARTICLE

Spruce is built to function optimally for businesses operating in the United States. While the app is available for download in other regions, we do not officially support businesses based outside of the U.S. If you have teammates abroad or are traveling internationally, you may still use Spruce.

International teammates on Spruce

If you have staff members outside the U.S., they may be able to use Spruce, but there are limitations. For more details, please review this help article.

International calling on Spruce

Spruce supports inbound and limited outbound international calling. See this article for full details. 

Using Spruce in Canada 

While Spruce is available for download in Canada, we do not officially support businesses based in Canada due to several limitations:

  • Calling Restrictions: Calls made through Spruce use a U.S.-based number, which may result in long-distance charges unless you enable Softphones (internet-based calling).
  • Caller ID: This is not supported with Canadian numbers.
  • SMS Limitations: Canadian regulations require a Provincial or Federal Corporation/Registry ID Number for outbound SMS registration, and therefore, you cannot send outbound SMS if you use Spruce.
  • Security & Compliance: While we follow HIPAA guidelines and have completed a SOC 2 Type II audit, we do not have policies specific to Canadian privacy laws.

Due to these challenges, we do not recommend using Spruce for Canada-based businesses.

Using Spruce While Traveling Internationally

If you are traveling internationally with a U.S. mobile phone, Spruce will continue to function as long as you have a stable internet connection or cellular coverage. You can:

  • Make and receive calls via the Spruce app (subject to international roaming or Wi-Fi availability).
  • Manage secure messages, SMS texts, and voicemails from anywhere.

Related articles