Patients can delete their own Spruce account by navigating to Settings > Account and selecting Delete Account, where they will be prompted to confirm their credentials. Upon deletion, the patient immediately loses access to all secure conversations with their provider. A temporary restoration link is emailed to the patient; if not used within a limited time, the account data is permanently deleted. Only the patient can restore the account—neither Spruce Support nor the provider can do this on their behalf. However, providers will still retain the entire conversation history on their end as part of their official medical records.
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Account Deletion
If you would like to delete your Spruce account you can do so by navigating to Settings > Account and selecting Delete Account. You will be asked to confirm your phone number and password and type in Delete Account to confirm the deletion. Once your account is deleted you will lose access to all secure conversations with your provider.
Account Restoration
After you have taken the above steps to delete you account you will receive an email containing a link that can be used to restore the account within a specified timeframe. Only you have the ability to restore your account; the Spruce Support Team and your provider do not have this ability.
After the designated time period has passed you will no longer be able to restore the account; your data will be permanently deleted.
What does your Provider Retain?
Although the data stored in your account will be deleted from the Spruce system, your provider will retain a copy of your secure conversations. This is part of their medical records and cannot be deleted through action on your side. The provider is unable to delete your conversation history without deleting all records for their organization. Once your account is deleted they will not be able to contact you through secure messaging in the future.
Frequently Asked Questions
How does a patient delete their Spruce account?
Open Settings/Account, select Delete Account, confirm your phone number and password, and type "Delete Account" to confirm.
Can a deleted patient account be restored?
Yes, the patient receives an email with a restoration link that works for a limited time, after which the data is permanently deleted.
Does the provider lose the conversation history when a patient deletes their account?
No, the provider retains the conversation history as part of their medical records.