Keyboard shortcuts (hotkeys) let you navigate Spruce in the web app without reaching for the mouse. Hotkeys are a beta feature: hold the modifier key, Ctrl on macOS or Alt on Windows and Linux, for about three seconds to see the full map. Shortcuts cover global actions like search and switching tabs, plus in-conversation actions like starring, archiving, calling, and starting a video call.
IN THIS ARTICLE
- Introduction to Hotkeys
- Global Hotkeys (accessible from any part of the Spruce interface)
- Conversation Hotkeys (accessible when you have a conversation open)
- Inbox Hotkeys (accessible when you are viewing any Inbox filter)
- Contact Card Hotkeys (accessible when you have a Contact Card open)
- Frequently Asked Questions
Introduction to Hotkeys
Hotkeys are a beta Spruce feature. Please navigate to Settings > Personal Preferences and toggle this feature on if you're interested in trying it out!
Hotkeys are a convenient way to navigate the Spruce interface on the web browser without your fingers leaving the keyboard! This feature can help build efficiency for your practice and make your use of Spruce faster and easier. Please reach out to us on your Spruce Support Thread with feedback on this feature; we are interested in hearing from you!
For MacOS users the modifying key is Ctrl. You can use the following commands by typing the character listed together with the Ctrl key.
For Windows and Linux users the modifying key is Alt. You can use the following commands by typing the character listed together with the Alt key.
Hold down the modifying key for 3 seconds to see the hotkey mappings to different buttons in the Spruce interface.
Global Hotkeys (accessible from any part of the Spruce interface)
- / opens Search
- x toggles the left hand navigation panel
- 1-4 switches to a different tab in the navigation panel (Inbox, Pages, Team)
Conversation Hotkeys (accessible when you have a conversation open)
- s stars the conversation
- d archives the conversation
- i opens or closes the [i] info panel
- v starts a video call
- p starts a voice (phone) call
- l copies the conversation link
- c opens the Contact Card
- a opens the assignment dropdown, m assigns to me
- z toggles to the internal note side of the conversation
- t opens the scheduling interface
- . opens the saved message list
Inbox Hotkeys (accessible when you are viewing any Inbox filter)
- a opens the assignment interface
- u changes your view to unread conversations only
- r resolves a page
- n starts a new conversation
Contact Card Hotkeys (accessible when you have a Contact Card open)
- e shifts to editing mode for the current contact
- m opens a conversation with the current contact
- v starts a video call with the current contact
- p starts a voice (phone) call with the current contact
Frequently Asked Questions
How do I see the list of keyboard shortcuts in Spruce?
Hold the modifier key for about three seconds and Spruce displays the hotkey map. The modifier is Ctrl on macOS and Alt on Windows and Linux.
What are the main global keyboard shortcuts in Spruce?
Press ‘/’ to open search, ‘x’ to toggle the left navigation panel, and the number keys 1 to 4 to switch between navigation tabs.
Which shortcuts work inside an open conversation in Spruce?
With a conversation open, ‘s’ stars it, ‘d’ archives it, ‘p’ starts a phone call, ‘v’ starts a video call, ‘i’ opens the info panel, and ‘.’ opens saved messages.
Are Spruce keyboard shortcuts available in the mobile app?
Hotkeys are a beta feature for the Spruce web app, where a physical keyboard is available. They are not intended for the mobile apps.