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Spruce Keyboard Shortcuts for the Desktop and Web App

Keyboard shortcuts (hotkeys) let you navigate Spruce in the web app and the desktop app without reaching for the mouse. Hold the modifier key, Cmd on macOS or Ctrl on Windows, for about a second to see the full map, or press Cmd+/ to open the list of shortcuts. Shortcuts cover global actions like search and switching sections, plus in-conversation actions like starring, archiving, resolving, assigning, and calling.

IN THIS ARTICLE

Introduction to Keyboard Shortcuts

Keyboard Shortcuts are on by default. If you'd rather not use them, navigate to Settings > Personal Preferences and toggle Enable Keyboard Shortcuts off. This only affects your own account.
Keyboard Shortcuts are a convenient way to navigate the Spruce interface without your fingers leaving the keyboard! This feature can help build efficiency for your practice and make your use of Spruce faster and easier. Please reach out to us on your Spruce Support Thread with feedback on this feature; we are interested in hearing from you!

  • macOS: the modifying key is Cmd. Use the following commands by typing the character listed together with the Cmd key.
  • Windows: the modifying key is Ctrl. Use the following commands by typing the character listed together with the Ctrl key.

Hold down the modifying key for 1 second to see the keyboard shortcut mappings to different buttons in the Spruce interface. Press / together with the modifying key on any screen, when no dialog is open, to see the full list of shortcuts; shortcuts that are not available on the current screen are greyed out with the reason.
In a web browser, a few combinations belong to the browser itself (for example Cmd+f and Cmd+1 to Cmd+9) and are listed as "Used by the browser". These work in the Spruce desktop app, where the most common shortcuts also appear in the Conversation and Go menus in the menu bar.

Global Keyboard Shortcuts

Accessible from any part of the Spruce interface.

  • f opens Search
  • 1–4 switches to a different section in the navigation panel (Inbox, Team Chat, Pages, Contacts) – desktop app only; browsers use these keys to switch tabs
  • , opens Settings
  • Shift+n opens the New menu
  • Option+↑ and Option+↓ (Alt on Windows) move to the previous or next list in the navigation panel (on a Mac, not while your cursor is in a text field)
  • 1–9 picks the numbered entry in any open menu – desktop app only
  • / opens the list of keyboard shortcuts

Conversation Keyboard Shortcuts

Accessible when you have a conversation open.

  • s stars the conversation
  • e archives the conversation
  • d resolves the conversation's pages – desktop app only; browsers use this key to bookmark
  • i opens or closes the [i] info panel
  • p starts a voice (phone) call
  • l copies the conversation link
  • Shift+c opens the Contact Card
  • Shift+a opens the assignment dropdown

While you are typing a message:

  • k inserts a link
  • u attaches a file (in Windows browsers, desktop app only)
  • . opens the saved message list
  • t opens the scheduling interface

Inbox Keyboard Shortcuts

Accessible when you are viewing any Inbox filter.

  • j opens the next conversation, k opens the previous one
  • Shift+x selects or deselects the open conversation
  • b opens the bulk actions menu for the selected conversations
  • u opens the filter menu (for example, to show unread conversations only) – in Windows browsers, desktop app only
  • o opens the sort menu

Star, archive, and resolve act on all selected conversations when any are selected.

Contact Card Keyboard Shortcuts

Accessible when you have a Contact Card open.

  • p starts a voice (phone) call with the current contact

Call Keyboard Shortcuts

Accessible during a softphone call.

  • a accepts a ringing call
  • d declines a ringing call – desktop app only
  • Shift+h puts the call on hold or takes it off hold
  • Shift+m mutes or unmutes your microphone

Frequently Asked Questions

How do I see the list of keyboard shortcuts in Spruce?

Hold the modifier key for about one second and Spruce displays the keyboard shortcut map on the buttons you can see. Press the modifier together with / for the full list, or go to Settings > Personal Preferences > Keyboard Shortcuts. The modifier is Cmd on macOS and Ctrl on Windows.

What are the main global keyboard shortcuts in Spruce?

Press f to open search, the number keys 1 to 4 to switch between Inbox, Team Chat, Pages, and Contacts, , to open Settings, and Shift+n to open the New menu.

Which shortcuts work inside an open conversation in Spruce?

With a conversation open, s stars it, e archives it, d resolves its pages, p starts a phone call, i opens the info panel, and . opens saved messages while you are typing.

Are Spruce keyboard shortcuts available in the mobile app?

Keyboard Shortcuts are a feature of the Spruce web app and desktop app, where a physical keyboard is available. They are not intended for the mobile apps.

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