Getting a Spruce Phone Number
IN THIS ARTICLE
Introduction to your Spruce phone number
Spruce protects your personal phone number when you call patients. Your Spruce phone number is the number you give patients to contact you. When patients call your Spruce phone number, the call can route to your personal cell phone or any other number you choose, all without revealing your personal cell phone number.
Your Spruce phone number can be a current business number that we port over to Spruce, or it can be a brand new number.
Once you have a Spruce phone number, patients can start communicating with you via phone calls and standard SMS text messages, which will all be accessible through your Spruce inbox.
Porting your existing phone number
Porting is the process of transferring a phone number from one telephone service provider to another. If you have checked out for a paid plan on Spruce, please reach out to the Spruce Support team to initiate the porting process. To contact Spruce Support, log into the Spruce app, search Spruce Support in the search bar, and open up the Spruce Support thread. Message us in the thread, and let us know you are interested in transferring your existing business number to Spruce!
Porting involves verifying that the person initiating the port request owns the number and requires coordination from both carriers. The porting process typically takes 1-3 weeks from start to finish. The Spruce team will keep you informed of the schedule. You will continue to use your current number with your current service provider up until the time of your port. On the day of your port, the Spruce team will be in touch to let you know the status of the transfer and when you can switch over to using Spruce.
See our detailed article for step-by-step information on the porting process.
Selecting a new phone number
To get a brand new number on Spruce, follow these steps on the Spruce mobile app. .
- Select the Person Icon to get to your Settings page.
- Select Phone Numbers.
- Select Your Number, and choose an area code. An available phone number with that area code will automatically populate.
Note: If there is not a phone number available with your preferred area code, please contact Spruce Support.
Answering calls and Spruce caller ID
In order to disguise your personal phone number to patients, Spruce uses a call routing process. This process includes some unique features that further protect privacy. These features will affect how you answer calls and how caller ID works for calls to and from your Spruce number.
Receiving inbound calls:
When a patient calls your Spruce phone number, Spruce protects patient privacy by displaying Spruce Call on your caller ID. This indicates that you have an incoming business call rather than an incoming personal call. When you answer the call, an automated voice will dictate the number that is calling, or if the patient is saved as a contact in Spruce, it will dictate the name of the patient. You will then be asked to press 1 to be connected to the caller. This step allows you to triage your calls without displaying sensitive patient phone numbers on your screen. Now you can answer the phone call or hang up to let it go to your Spruce voicemail.
Making outbound calls:
When you make an outbound call from the Spruce app, the person you call will see your Spruce number on the caller ID instead of your personal phone number.