VoIP Desk Phones

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      Introduction to VoIP Phones

      A VoIP phone uses Voice over Internet Protocol (IP) technologies for placing and transmitting telephone calls over the Internet. This is in contrast to a standard phone which uses the traditional public switched telephone network.

      You can reduce or replace your phone bill altogether by utilizing the Spruce phone system and associated desk phones. Much like what you're already accustomed to, you can make and receive calls from your VoIP phone, and voicemails will be captured in the Spruce app for you to listen to and easily share with other members of the team. All calls you make from the desk phone will automatically be logged (not recorded) in the appropriate patient conversation, giving you/your team context for who called which patient and when. 

      If you choose to obtain a Spruce desk phone(s), here's what you will need to power that phone:

      1. VoIP-enabled device(s)
      2. A wired internet connection

      If you want to use wireless internet to power your desk phone, you can purchase a WiFi adaptor for as little as $30. 


      Purchasing VoIP Phones

      Spruce uses Polycom Obi Edition VVX VoIP phones directly from Spruce only. We remotely configure the phones and provide support for them. We will configure and ship the phones to you so that all you have to do is plug them into the internet.

      VoIP phones are part of our Communicator level plan. Existing customers looking to add this to their account should reach out to us in your Team Spruce Support channel or email support@sprucehealth.com and if you are new to Spruce please email our sales team at sales@sprucehealth.com.

      Please see these links for relevant information about the Polycom phones we support:

      The lines represent the number of patients you may want to put on hold at once and the amount of phone numbers you may want as potential outbound callerIDs (only applicable if you have multiple numbers on your account). For the vast majority of clinics, the 4 lines are sufficient. 


        Using existing VoIP phones

        At this time we do not work with additional phones, you must purchase directly through Spruce. 


        Connecting your Spruce VoIP Phone

        Once your phone arrives from Spruce, you should be able to plug in the phone, then connect it to WiFi. The phone should already be configured and ready to go. Once activated and connected properly, you'll see a Spruce logo appear on the screen and a dial tone when you pick it up. If you don't see this, the phone is not properly connected to the internet. 

        To connect your phone to WiFi, go into the settings option → then go to “WiFi” → choose the “Scan” option → locate the network you’d like to join → select “Connect” → scroll down to the password and enter it in → select “Save” → then “Connect.” 

        To ensure your phone(s) ring properly, add them to your numbers to ring list or to the appropriate contact groups by pressing "Add VoIP phone." 

        Lastly, your desk phone’s extension should be listed on the desk phone itself. For example, you might see 101 Phone 1. The extension is 101. If you need additional assistance connecting your VoIP phone, please reach out to us via the Spruce Support connections in app or email us at support@sprucehealth.com.

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