Desk Phones

Using a desk phone with Spruce

Desk phones are supported on the Communicator plan only. 

You can eliminate your phone bill with Spruce by powering desk phones through our phone system. All voicemails will be captured in the Spruce app for you to listen to and easily loop in other members of the team. All calls you make from the desk phone will automatically be logged (not recorded) in the appropriate patient conversation, giving your team context for who called which patient when. 

Here's what you will need to power your desk phones with Spruce:

  1. VoIP-enabled device(s)
  2. A wired internet connection
  3. Power connection for the phones

Note that  VoIP is short for Voice over Internet Protocol. VoIP is a category of hardware and software that enables you to make telephone calls using the internet. 

If you want to use a wireless internet to power your phone we option to purchase a WiFi adaptor for $30. 


Purchasing VoIP phones

You can purchase Polycom Obi Edition VVX VoIP phones directly from Spruce. Purchasing directly from us enables us to remotely configure the phones and provide support for them. We will configure and ship the phones to you so that all you have to do is plug them into the internet!

VoIP phones are part of our Communicator level plan. Existing customers looking to add this to their account please reach out to us in your Team Spruce Support channel or email support@sprucehealth.com and if you are new to Spruce please email our sales team at sales@sprucehealth.com.

Please see these links for relevant information about the Polycom phones we support:

  • Polycom VVX 250 Obi Edition review
    • Cost: $120 (shipping included)
    • Four lines, designed for small offices, no bluetooth
  • Polycom VVX 350 Obi Edition review
    • Cost: $150 (shipping included)
    • Six lines, designed for small to medium sized businesses, no bluetooth
  • Polycom VVX D230 Dect IP Phone review (Cordless desk phone)
    • Cost: $180 for a base (A base comes with 1 handset. Each additional handset is $100. Each base can connect up to 10 handsets)
    • One base is needed per phone line / extension 
    • Indoor wireless range: up to 50m (165ft) from the base

Using existing VoIP phones

Spruce only supports the Obi Edition VoIP phone series: Polycom "Obi Edition" VVX series (250, 350 and Cordless). If these are your existing phones, we may be able to support them as part of your Spruce phone system. If not, please contact us to purchase your phones through the Spruce Support thread today!

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