Secure Clinic-to-Clinic Communication


Introduction to Clinic-to-Clinic Communication on Spruce

Spruce allows you to securely message other clinics that also use the Spruce platform. This is useful for care coordination, securely sending patient records, patient referrals, and collaborating with colleagues who are not part of your organization. When you securely message another clinic on Spruce, the conversation appears in your inbox just as any other patient conversation would. You can also view only your external clinic conversations in the "Clinics on Spruce" Inbox List.

How to Start a Clinic Chat

To start a clinic chat with a professional contact you have already saved in your Spruce Contact List, you can navigate to their contact and start a message by selecting the secure message icon. You can also start a conversation from the main inbox by selecting the "+" icon, select "secure message," and searching for them by name.

If you'd like to start communicating with a new clinic, you can start by selecting the "+" icon once you're in your Contact List and selecting "Add Clinic." Enter in their Spruce link and select "Next." They should be able to provide you with their Spruce link. You can also learn more about Spruce links here. Once you've added them as a contact, you'll be able to add notes and call or message their team securely. They'll receive your message, similar to how they would receive any other secure message from a patient.

You can also send them your Spruce link so they can begin the conversation. First you must find your Spruce Link in Settings under Secure Messaging. You can now share this link with any other clinic that is already on Spruce and cross collaborate on Spruce. The other clinic must be logged into their Spruce account when they click your Spruce Link. If they are not logged in or do. not have an account it will have them create an account as a patient since it's the same link.

You can send the link or QR code via text or email to another clinic. The clinic clicks the link and it then will open your Clinic Profile and they select "Connect with [practice name]" and then that takes them back to the Spruce Inbox and asks them if they want to connect with that clinic. Once they select "Connect with Clinic", both clinics will see a new conversation pop up in the Inbox. The icon will be a clinic icon (briefcase) with the name of the clinic you are connected to. Now you can start securely communicating with your clinic.

This video shows you this process:

Receiving a Clinic Chat

Any time a different clinic adds you as a contact, you'll receive an alert (as long as your notifications are on) and will see a new message appear at the top of your inbox with their clinic name. You should also receive an alert if they send you a message, similar to how you receive patient notifications. You can view only your external clinic conversations in the "Clinics on Spruce" Inbox List.

Communicating with one of your patients and another clinic can now also be done on Spruce (minute 3:05 on video above). This form of " Group Messaging" through the Spruce app allows you and your colleague from another organization to communicate with your shared patient on one thread! This only works if the patient has downloaded Spruce so is on the Secure app and has a blue icon. To do this, you can start a new Secure conversation with a patient and the clinic by typing both in the to: field. Both the patient and other practice are on a group Secure messaging thread. Since this is a new patient for the other clinic it will create a new contact for the other clinic. 

The patient will see the different conversation they are involved in (minute 4:02). For this example you can see they have their first clinic conversation then their group conversation with both clinics. If clinic #2 started a new one to one conversation with this patient that does not have clinic #1 then this would be a third thread or conversation the patient would see on the left. They also can click the Get Care tab to see what clinics they are connected to.

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