Scheduled Messages

IN THIS ARTICLE

You can also see how a message is scheduled by watching this video:


Introduction to scheduled messages

Conveniently schedule a message to be sent at a later date to fit your schedule. Scheduled messages are perfect when you’re working late and want to schedule a message to send the next morning. Scheduled messages can be used in patient and team conversations.

Once a message has been scheduled, a gray banner will appear at the bottom of the conversation to indicate that a scheduled message is waiting to go out. Any teammate that has access to the conversation has the ability to view, edit, and delete any scheduled messages.


Create a scheduled message

1
Open a conversation. From the Compose Area, select the Calendar Icon.
2
Toggle Schedule Message Delivery to ON (blue).
3
Select the desired date and time that you would like the message to be sent.
4
Write your message, then select Schedule.

Use scheduled messages as reminders

By combining the power of saved messages with Paging, you can remind yourself or a teammate to do a task in the future. Insert a Page to yourself or a teammate in a scheduled message. When the message is sent in the future, the Page will show up in your Pages Filter to remind you (or a teammate) of that task at the scheduled time.


Delete a scheduled message

From the mobile app:

  1. Open the conversation that contains the scheduled message.
  2. Select the gray banner that indicates a scheduled message is waiting to go out.
  3. Select the specific scheduled message you’d like to delete.
  4. Select Delete Message.
  5. From the confirmation menu, select Delete.

From the web:

  1. Open the conversation that contains the scheduled message.
  2. From the gray banner that indicates a scheduled message is waiting to go out, select View.
  3. Select the Three Vertical Dots to the right of the date and time the message is schedule to send.
  4. Select Delete Message.
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