Updating your Account Phone Number & Email
Updating your Account Phone Number or Email
IN THIS ARTICLE
To change the cell phone number associated with your account
If you are still able to log into Spruce, please message Support in-app through the Spruce Support channel and ask to update the cell phone number associated with your account. Spruce will need to update this for you.
If you are a patient or a provider who does not have access to the Spruce app, please send an email to support@sprucehealth.com, and ask to update the cell phone number associated with your account.
Once you email Support, we'll ask you to verify your identity for security purposes. This may include sending us a picture of your face with your photo ID (driver's license, passport, or government-issued ID) and verifying the current email and number associated with your account.
If you are a patient, you can also have your provider reach out to us with your updated phone number. We'll then be able to verify the request.
To change the email associated with your account
If you are still able to log into Spruce, please message Support in-app through the Spruce Support channel and ask to update the email associated with your account. Spruce will need to update this for you.
If you are a patient or a provider who does not have access to Spruce, please send an email to support@sprucehealth.com, and ask to update the email associated with your account.
Once you email Support, we'll ask you to verify your identity for security purposes. This may include sending us a picture of your face with your photo ID (driver's license, passport, or government-issued ID) and verifying the current email and number associated with your account.
To change your Spruce number after creating your account
Please message the Support team within the app and we would be happy to remove your existing Spruce phone number from your account so that you can provision a new number (just like you did the first time).
Once we remove your number, simply navigate to your settings on the mobile app, and under Contact select Phone and SMS to claim a new number with the desired area code. Please note that you will no longer receive calls or messages to your previous Spruce number, once it is removed.