If you’re having trouble receiving notifications, please follow these steps. If the issue persists, don’t hesitate to contact our support team—we’re here to help.
1. Check the Spruce App Status Screen
We’ve introduced a new App Status screen to quickly show any issues with your device’s permissions or configurations.
- Open the Spruce app and go to Settings > App Status.
- The App Status screen lists all the permissions and configurations that might prevent you from receiving notifications.
- Each item will have a Fix button if the configuration is suboptimal. Tap Fix to adjust the setting.
2. Confirm Device Notifications Are On
- From the Spruce app, tap Settings > Notifications.
- Tap System Notification Settings.
- Make sure notifications are turned on and set to alert you with sound.
- Turn on vibration if desired.
- If you want to receive notifications even in Do Not Disturb (DND) mode, enable the DND override here as well.
3. Check Settings for Individual Conversation Filters (For Providers only)
- From the Spruce app, tap Settings > Notifications.
- Confirm that notifications are turned on for the conversation filters you want (e.g., All Messages, Mentions, etc.).
- If you use Do Not Disturb on your phone, ensure that you allow Spruce notifications while in DND mode.
4. Review Battery Optimization and Manufacturer Restrictions
Some Android devices (especially from certain manufacturers) have aggressive battery or power-saving settings that can prevent apps from sending notifications.
- Check DontKillMyApp.com for tips specific to your phone.
- If you see a warning on the App Status screen about battery optimization or app hibernation, tap it to go to settings and turn off optimization for Spruce.
5. Update Google Play Services
Android uses Google Play Services for notifications, so it’s important to keep it updated.
- On your Android device, visit the Google Play Services page.
- Tap Update or Install if available.
6. Clear the Cache & Data for Google Play Services
Note: Clearing Google Play Services data may remove certain information (like transit cards, COVID cards, or virtual payment cards). Proceed carefully.
- Open your device’s Settings.
- Tap Apps (or Apps & notifications) > See all apps.
- Scroll to Google Play Services and tap it.
- Clear Cache and Storage from the app’s settings.
7. Still Need Help?
If you’ve tried all the steps above (including checking the App Status screen) and you’re still not receiving notifications, please reach out!
- Contact us in the Spruce app via the “Team Spruce” conversation
- Email us at support@sprucehealth.com
We appreciate your patience, and we’re here to ensure Spruce continues working smoothly for you.