Contact Filters on Spruce help providers organize a HIPAA-compliant professional contact list inside the Spruce app, separate from a personal phone contact list. New contacts are created automatically when someone calls or texts a Spruce number, when a provider adds them manually, or when a person signs up through a Spruce Link. Default filters include All, Patients, Patients Invited, Patients with app, and Unsaved Contacts. Providers can create custom contact filters (including filters built around contact tags) and share them with teammates; Spruce Administrators (admins) can edit teammates' filters.
Please watch our 4-minute video on Contact and Conversation Filters.
IN THIS ARTICLE
Default Contact Filters
All
This filter contains all contacts that have been saved as a patient, professional or clinic. The list of contacts will appear in alphabetical order.
Patients
When you create a new contact on Spruce, there are two designations: Patient and Professional. A professional contact might include another clinician or a pharmacy. The Patients filter will show all contacts that were saved as a Patient contact, as opposed to a professional contact.
Patients Invited
This filter will capture all patient contacts that have been invited to create secure Spruce accounts, but who haven't yet accepted their invitations. This is a good filter to monitor to better understand how many patients you may need to follow up with.
Patients with app
This filter will capture all patient contacts that have secure patient accounts with Spruce.
Unsaved Contacts
This filter will capture demographic information: phone number or emails that have not been formally saved as contacts. For example, a prospective client may have found your number on your website, and called you––this would have created an unsaved contact for them in Spruce associated with their phone number. You can edit an unsaved contact and designate whether this is a patient or professional contact and add the name of the person, then select Save. You can also have your custom contact filters include or exclude unsaved contacts.
Custom Contact Filters
In addition to the default contact filters provided, you also have the option to create custom Contact Filters. Contact Filters will be most useful if you utilize Contact Tagging, because you can create a list that captures all Contacts with a given tag. For example, if you are one of multiple providers on your Spruce account and you each tag your own patients with your name you could create a contact filter that will show you all patients tagged with your name.
Create a new Contact Filter
- Name your filter, for example "Patients on Spruce tagged with Diabetic".
- Elect to add Contact Tags. For example, add tag "Diabetic" to capture Contacts with a "Diabetic" Contact Tag.
- Identify Contact Type. By default, all will be selected. If you want this filter to ONLY list Patient Contacts then de-select Professional and Clinic.
- Choose whether you want unsaved contacts to be included or excluded from this filter.
- Choose Patient Invite Status. By default, all will be selected. If you want this filter to ONLY list Patient Contacts who have already created a secure Spruce account, then de-select 'Invited but hasn't joined' and 'Not invited'.
- Select Gender. By default, all will be selected. If you want this filter to not specify Patient Gender, then leave all options selected. If you want this filter to ONLY list Patient Contacts who identify as a Female, de-select the other options.
Edit an existing Contact Filter
Select the three vertical dots icon next to the Contact Filter name and select "Edit" on the drop-down menu that appears. Make your edits to the existing Contact Filter, and select Save.
Delete an existing Contact Filter
Select the three vertical dots icon next to the Contact Filter name and select "Delete" on the drop-down menu that appears. This Contact Filter will no longer show up in your list of Contact Filters.
Share an existing Contact Filter with a teammate
You can share a Custom Contact Filter that you created with a teammate so that they don't have to manually re-create the filter on their own account. See the next section about editing and adding your teammate's filters for them.
- Select the three vertical dots icon next to the Contact Filter name and select "Copy Filter Link".
- Navigate to 'Team', and either open an existing conversation with the teammate(s) you want to share this with, or elect to create a new conversation with the teammate(s).
- Click in the compose bar of the team message to see "Paste, Undo, Redo" select "Paste" to paste the copied link. Send your message.
- When your teammate selects the link, the Custom Filter you created will open for them and they can elect to "Save" it to their account.
For Administrators: Edit Teammates' Filters
Admins can now edit their teammates' filters. This can be useful when setting up a new teammate or helping someone organize their inbox more successfully. You must be an admin to do this. See more admin settings in this article here.
- Go to Settings > Teammates and select the teammate whose filters you want to make changes to.
- Click on "Contact Filters" under the Manage heading.
- At the top of the page you will see an option to copy filters from another teammate. This is helpful if you want this teammate to have the same setup as someone else on your team.
- You can also "Create Contact Filter/List" this allows you to create a new filter using the same steps you see above, with the difference that this will appear for your teammate and not for yourself.
- You can also remove filters that are listed or drag them into a different order.
Frequently Asked Questions
How are new contacts created on Spruce?
A new contact is created when someone calls or texts your Spruce phone number, when a provider manually adds them, or when a person signs up through your Spruce Link.
What default contact filters does Spruce include?
All, Patients, Patients Invited, Patients with app, and Unsaved Contacts.
How do custom contact filters work alongside contact tags?
Custom Contact Filters can be built around contact tags, so a multi-provider practice can tag each provider's patients and create a per-provider filter; filters can also be shared with teammates, and Spruce Administrators (admins) can edit teammates' filters.