Spruce subscriptions are month-to-month by default and can be updated or canceled at any time from your billing settings. To add users, switch plans, or cancel, go to Settings > Billing. Annual contract users should contact Spruce support for changes as different terms may apply.
IN THIS ARTICLE
Spruce Subscription Plans
There are two different Spruce plans: The Basic Plan ($24 per user per month) and the Communicator Plan ($49 per user per month).
The right plan for you depends on a variety of factors, including how many users/teammates will be on your account, the features you are interested in, and the level of customization required for your team (for example, if you'd like specific patient messages to get routed to specific teammates). For more information on what features are included in which plans on our Plans page.
Spruce is billed on per-user pricing, so when you add or remove teammates, there will be an automatic change to your monthly billing amount. When you remove a teammate, you will be given a credit for the remaining time in their billing period. When you add a teammate, we'll add a prorated charge for their cost to your next month's bill.
All teammates are required to be on the same plan.
To select a plan, upgrade, downgrade, or cancel your subscription, you must be an administrator for your organization on Spruce.
Upgrading Your Plan
You can upgrade from the Basic Plan to the Communicator Plan by logging into your Spruce account on the web and navigating to Settings > Billing. You'll see both plans with the option to "Upgrade" under the Communicator Plan.
You can also upgrade directly in the Spruce Android app by going to Settings > Billing. If you have an iPhone, please log in to Spruce on a desktop computer to upgrade.
When you upgrade, you will be charged immediately for the difference in price but it will be prorated based on where you are in your billing period.
If you do not see the in-app Billing Page on your account, please contact the Spruce support team via in-app messaging or by emailing support@sprucehealth.com so we can help you change your plan and answer any questions you may have.
Please note: only administrators on Spruce can upgrade your organization's plan.
Downgrading Your Plan
If you'd like to downgrade from the Communicator Plan to the Basic Plan, please have an administrator on your account contact the Spruce support team via in-app messaging. You can locate your Spruce support team conversation by going to Settings > Message Us on the web or Settings > Contact Us on the mobile apps.
Canceling Your Plan
If you'd like to cancel your Spruce subscription, you can do this from the web version of Spruce by going to Settings > Billing. Alternatively, you can click here on any device, then select "Cancel Subscription."
Please note: only administrators on Spruce can cancel your organization's subscription.
What to know about canceling your Spruce subscription:
⚠️ Your subscription will be canceled immediately, and any remaining balance or credit will be charged or refunded to the payment method on file.
⚠️ You will no longer be able to use Spruce to make phone calls or send messages. All incoming calls will be sent straight to voicemail.
⚠️ You will still be able to log into Spruce to access existing records, as needed. If you have not logged into your account within the past 60 days, there will be a brief wait after you log in while your records are retrieved.
⚠️ If you have used Spruce secure messaging, patients will still be able to message your clinic in the Spruce app. We recommend you create an auto-reply to remind patients that they will no longer be able to reach you via Spruce. You can do this from Settings > Auto-Replies.
⚠️ If you registered for business text messaging and paid the carrier registration fee, your registration will expire after one month. If you return to Spruce after this time, you will need to register and pay the carrier fee again.
Transfer Numbers Before Cancellation
Numbers that are not transferred out of Spruce will be irretrievably lost shortly after cancellation.
If you would like to transfer a phone or fax number out of Spruce, you must do so before canceling your subscription to ensure continuity of service. To initiate a number transfer, contact the Spruce support team via in-app messaging. You can locate your Spruce support team conversation by going to Settings > Message Us on the web or Settings > Contact Us on the mobile apps.
When you cancel your subscription, you will still be able to log into Spruce to view your historical data. If you want to delete your entire account and data, please review this article on account deletion. When you delete your account, your subscription will automatically be canceled.
Frequently Asked Questions
How do I cancel my Spruce subscription?
Go to Settings > Billing, and follow the cancellation steps. Spruce is month-to-month by default so there is no cancellation penalty on standard subscriptions.
Can I downgrade from Communicator to Basic instead of canceling?
Yes. You can switch between plans from your Billing settings. Changes take effect at your next billing cycle.
What happens to my data if I cancel Spruce?
Review the data retention policies in Spruce's terms for details on what happens to data after cancellation.