Spruce Yealink VoIP Desk Phone Setup Guide – Spruce Health

Setting up a Yealink phone with Spruce involves connecting the device to power and to your network via ethernet (or WiFi when available). Once connected, the phone should automatically activate.

T44W

You have two options to connect your T44W to the internet. You can either connect it via Ethernet (recommended) or WiFi.

Option 1: Hardwire your phone through the Ethernet (Recommended)

Using the supplied Ethernet cable, connect your phone to either a live Ethernet jack OR directly to your modem/router. On the bottom of the phone, connect the Ethernet cable to the port labeled “Internet”. If you only have one Ethernet cable available and it’s connected to your PC, you can connect the Ethernet cable into the port labeled “Internet” and connect another Ethernet cable into the port labeled “PC”. The other end can be plugged into your computer for Internet connectivity.

Option 2: Connect your phone to WiFi

To connect your phone to WiFi, do the following:

Press Menu

Select Basic

Scroll down to Select Wi-Fi

Set Wi-Fi to “On” and press Save
Go to XX Available Networks(s)
Select the appropriate Network and press Connect
Enter the Wi-Fi network’s password. For alpha-numeric passwords, press the “ABC” softkey and change to “2aB”. Enter the Wi-Fi network’s password. Special characters can be accessed by pressing the * key. Continue pressing the * key to cycle through the characters.

*Hint: Go to Show password and set to Enable to make it easier to see what you are entering*

Once the password is entered and you are connected, simply press the “Back” key until you get back to the Home screen.

If successfully connected, the date and time should update to the correct/current date and time, and you should see a telephone icon in the top left corner next to your extension.

T53W

There are two options to connect your T53W to the internet. You can either connect it via Ethernet (recommended) or WiFi. Below are the steps for each option:

Option 1: Hardwire your phone through the Ethernet (Recommended)

Option 2: Connect your phone to WiFi

To connect your phone to WiFi, do the following:

Press 'Menu', then select 'Settings'

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Select 'Basic Settings', then scroll down to select 'Wi-Fi'

Set Wi-Fi to “On” and press Save

Go to XX Available Networks(s), select the appropriate Network and press Connect

Enter the Wi-Fi network’s password. For alpha-numeric and special character passwords, press the “ABC” soft-key and change to “2aB”. Special characters can be accessed by pressing the * key. Continue pressing the * key to cycle through the characters.

*Hint: Go to Show password and set to Enable to make it easier to see what you are entering

Once the password is entered and you are connected, press the “Back” key until you get back to the Home screen. If successfully connected, the date and time should update to the correct/current date and time, and you should see a telephone icon in the top left corner next to your extension.

T31G

There is only one option for connecting your T31G to the internet, as it has to be connected to an Ethernet cable.

W73P / W73H

The W73P is the cordless Yealink option. It comes with a W70B base and a W73H handset. Additional W73H handsets can be purchased and paired with the base. You can have up to 10 total connected at one time.

The W70B base will need to be connected to the internet via an Ethernet cable plugged into a live Ethernet jack OR directly to your modem/router. However, you have a range of 500 feet (approx.) between the base and the handsets.

There is only one Ethernet port on the back of the W70B so the setup should be straightforward.

The W73P, as mentioned, will come with the W70B base as well as a W73H handset. Since it is sold as a system, the handset will already be paired. However, additional W73H handsets will need to be paired.
To pair a new handset:

Press and hold the Wi-Fi button on the base until the top green LED light begins flashing. This indicates that the base is in “pairing” mode

Press the Menu button and go to Settings on the unpaired handset

Go to Registration

Select Register Handset

Select Base1 (or the first available unused Base)

Press OK on the "Subscribe Base" screen

Enter the current PIN (Should be 0000)

The handset will now start subscribing to the base (make sure the top light of the base is still flashing)

Handset is successfully paired with the Base!

Reset Procedures

Every so often, you will need to perform a factory reset on the devices. This isn’t very common and is normally done at the direction of Spruce Support to help with a connectivity issue.

To perform a factory reset on the T53W, T44W, or T31G:

You will simply press and hold the OK button for 7-10 seconds. You will then get a warning to “Reset to factory settings”. Press the OK button to continue. If your phone is connected via ethernet, you should not need to take additional steps. If your T53W or T44W phone is connected via WiFi, however, please read the following instructions:

[Important - T53W and T44W ONLY] If your phone is connected via WiFi:

Once the phone comes back online after the factory reset, you may see a brief prompt asking you to create a password. You do not need to do this, but in a few seconds you should see a popup that says “Searching for Wi-Fi Assistant.”

Press the “Wi-Fi List” soft key to reach the networks page. Select the correct network and enter your WiFi password. There is more detail on connecting to WiFi for each Yealink model above.
Once the phone is connected via WiFi, you may again see the prompt asking you to create a password. You can now power cycle the phone (unplug from power, wait a few seconds, and plug it back in). Then, once the phone boots back up, it should connect to the network.

To perform a factory reset on the W73P, go to Settings >> System Settings >> Base Reset (PIN will be 0000).