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Spruce Softphones: Make and Receive Phone Calls via Internet Connection

Spruce softphones let you make and receive voice calls over the internet using your web browser, desktop app, or mobile device. All outbound calls use your Spruce practice number, ensuring your personal phone number remains private. Softphone functionality is included on both the Basic and Communicator plans.

IN THIS ARTICLE

Softphones on Web & Desktop

Curious how web and desktop softphones work? Head over to our web and desktop calling guide.

Note: Softphone calling / My Call Settings is only available if your organization has a phone number. To get a phone number, follow these steps. 

Softphones on Mobile

Softphone calling on mobile phones is available to all users now. Use our Mobile Phone Calls guide to get started.

Note: Softphone calling on mobile requires the Spruce mobile app. Be sure the app is installed and that you are signed in on your device to place or receive calls. Download the Spruce app from the Apple App Store or Google Play Store.

What is a Softphone?

A softphone is a software-based telephone that uses your internet connection to make and receive calls instead of using mobile phone minutes or requiring physical desk phones.

Benefits of Softphones

  • Make and Receive Calls From Your Computer - With softphones enabled you can place calls directly from the Spruce app in your web browser or the Spruce desktop app.
  • Caller ID Display – On your computer, see the caller’s name, number, and the phone tree option they selected. Click the contact button to view full details instantly. On mobile, you’ll have more control over what shows on your lock screen.
  • Flexible Outbound Caller ID - Before placing an outbound call, you can choose which of your Spruce phone numbers will appear as the caller ID. This is especially useful for practices with multiple locations, departments, direct lines, or using traditional desktop phones.
  • Quick Access to Caller Details - During any call, quickly navigate to the associated conversation or contact profile with one tap. This allows you to view patient information, take notes, or follow up without interrupting the call.
  • Simple Call Transfers - Easily transfer calls to another team member or external number. Choose between a warm transfer (speak to the recipient before transferring) or a cold transfer (direct handoff).
  • Group Calling - Add and merge multiple calls into a single group conference, enabling seamless collaboration with patients, staff, or third parties.
  • Place Calls on Hold - Put callers on hold with a single tap. They’ll hear hold music while they wait.
  • Optimized for International Virtual Assistants - Softphones make it easy to place and receive calls from any computer, anywhere. Assistants no longer need to have a U.S.-based phone number or traditional desk phone. Now they can make and receive calls seamlessly from the same number as the entire office. For details on how to set up and use softphones with a virtual assistant, see Using Spruce with a Virtual Assistant.

Frequently Asked Questions

What is a Spruce softphone?

A softphone lets you make and receive calls via internet connection - through the web app, desktop app, or mobile apps - using your Spruce practice number. No other hardware required.

Do I need a desk phone to make calls with Spruce?

No. The softphone handles calls from any computer with a microphone and internet connection. Desk phones are optional on the Communicator plan. 

Are softphones available on the Basic plan?

Yes. Softphones are included on both Basic and Communicator plans.

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