Audio Library (Greetings & Prompts)

IN THIS ARTICLE

• Introduction to the Audio Library
  • Adding a New Recording
  • Replacing an Existing Recording
  • Deleting an Existing Recording

Introduction to the Audio Library

The audio library (formerly Greetings & Prompts) is your organization’s library of audio files. Any audio file used for a voicemail greeting, call flow prompt, or custom hold music will be saved in the audio library.

All audio files in the audio library are shared and visible to everyone in your organization. 

Adding a New Recording 

Follow these steps to add a new greeting to your audio library:

1. Go to Settings > Phone System > Audio Library.
2. Select Add Recording.
3. Select whether you’d like to upload a new audio file or create a new recording. 
4. If you’d like to upload a new audio file, select Upload Audio File and choose the file from your computer or mobile device. The accepted file types are .aac, .m4a, .mp3, .mp4, .wav, or .webm. 
5. If you’d like to record a new audio file directly from your computer or mobile device, select Record Audio and press the red button to begin recording and the red stop button once you are finished. 
6. Give the audio file a descriptive name that’s easy to recognize. You can also add an optional description with more information. (Tip: you can add the date to your title or description to help organize your audio files).  
7. Click Save Recording.

Replacing an Existing Recording

If you're looking to replace the audio file in use on a voicemail greeting, call flow prompt, or custom hold music playlist, you can replace the existing greeting from the audio library. This will not change the structure of your call flow or hold music playlist. 

Follow these steps to replace an existing greeting: 

1. While using Spruce on your computer, go to Settings > Phone System > Audio Library. 
2. Find the recording you would like to replace and select Edit. 
3. Click the Replace Audio link.
4. Select whether you’d like to upload a new audio file or create a new recording. 
5. If you’d like to upload a new audio file, select Upload Audio File and choose the file from your computer or mobile device. The accepted file types are .aac, .m4a, .mp3, .mp4, .wav, or .webm. 
6. If you’d like to record a new audio file directly from your computer or mobile device, select Record Audio and press the red button to begin recording and the red stop button once you are finished. 
7. Give the audio file a descriptive name that’s easy to recognize. You can also add an optional description with more information. (Tip: you can add the date to your title or description).  
8. Click Save Recording.

Deleting an Existing Recording

You can delete an existing greeting from the audio library. If you wish to use the existing recording in the future, please download it before deleting the audio.

Follow these steps to delete a greeting from your audio library:

1. Go to Settings > Phone System > Audio Library. 
2. While using Spruce on your computer, find the recording you would like to delete and click the three-dot menu. On the mobile app, click the name of the recording and click Edit.
3. Click Delete Recording.