Spruce supports a wide range of Yealink devices and pre-configures three of them: the T31G and T44W desk phones and the W73P cordless phone. Hardware bought through Spruce is sold at cost, ships pre-loaded with your requested lines, and carries a one-year warranty. Phones from other vendors work too, with a few details sent to Spruce Support.
IN THIS ARTICLE
- Finding the Right Fit for Your Practice
- Desk Phones
- Cordless Phones
- Common Example Scenarios
- Frequently Asked Questions
Spruce Health supports an extensive array of Yealink devices; however, we recommend our three pre-configured options for the most streamlined setup: the T31G, T44W, and W73P. All hardware ordered through Spruce is backed by a one-year warranty to ensure reliable performance for your practice.
For all other devices, you will need to order it from another vendor and share the following details with us:
- MAC address
- Serial number
- Preferred phone number
- Name for the phone line
For the first two, you can just send us a photo in the Team Spruce chat.
Finding the Right Fit for Your Practice
This article is designed to help you pick the right hardware for your practice. While you may choose a single model for your entire office, some practices find success in a "mix and match" approach. Either way, we support both options. To determine which configuration best serves your team, please consider the following environmental and operational factors:
- Infrastructure: Do you have active Ethernet jacks available at each desired phone location, or do you require Wi-Fi-capable hardware?
- Visual Interface: Would your staff benefit from a high-resolution color display?
- Mobility Requirements: Does your team require cordless handsets to maintain connectivity while moving around the office?
- Call Volume & Management: Does your practice manage high call volumes? Do you expect to manage several active holds simultaneously?
Desk Phones
All Yealink VoIP phones support ethernet, and we typically recommend that you use ethernet, if available. It will provide the best call quality and the most reliable connection. It also helps our support team troubleshoot more easily. However if you don't have ethernet available, many models support WiFi as an alternative.
Model |
Buy through Spruce |
WiFi |
Number of Lines |
Color Display |
Bluetooth Headset Support |
|---|---|---|---|---|---|
T31G |
✅ |
❌ |
2 |
❌ |
❌ |
T31P |
❌ |
❌ |
2 |
❌ |
❌ |
T33G |
❌ |
❌ |
4 |
✅ |
❌ |
T34W |
❌ |
✅ |
4 |
✅ |
✅ |
T43U |
❌ |
Adapter Required |
12 |
❌ |
Adapter Required |
T44W |
✅ |
✅ |
12 |
✅ |
✅ |
T46U |
❌ |
Adapter Required |
16 |
✅ |
Adapter Required |
T53W |
❌ |
✅ |
12 |
❌ |
✅ |
T54W |
❌ |
✅ |
16 |
✅ |
✅ |
T57W |
❌ |
✅ |
16 |
✅ |
✅ |
T73W |
❌ |
✅ |
12 |
✅ |
✅ |
T85W |
❌ |
✅ |
16 |
✅ |
✅ |
Cordless Phones
For cordless phones, you must use the Yealink W70B base station. This requires an ethernet connection and has a range of approximately 150ft in ideal conditions. If you have a large office, handsets can be linked to multiple base stations for seamless handoff. Each base station supports a maximum of 10 wireless handsets and 20 simultaneous calls.
Model |
Buy through Spruce |
Notes |
|---|---|---|
W73P |
✅ |
1x W70B Base Station 1x W73H Handset |
W73H |
✅ |
Handset only |
W78H |
❌ |
Handset only |
W53H |
❌ |
Handset only |
W59R |
❌ |
Handset only |
W57R |
❌ |
Handset only |
Common Example Scenarios
To assist with your selection, we have outlined several common practice profiles below. If a scenario aligns with your specific operational needs, we recommend the corresponding hardware configuration to ensure optimal performance:
-
Scenario #1: We have a receptionist at the front desk who needs to answer calls, transfer calls, and sometimes place them on hold.
- T31G if you have ethernet and don't field many simultaneous calls
- T44W if you need WiFi and/or have high call volume
-
Scenario #2: We have a back office or break room
- T31G or T44W depending on ethernet availability
-
Scenario #3: Our providers like to have phones in the exam room, but we don't need a phone in every room all the time.
- W73P plus additional W73H as needed
-
Scenario #4: Our teammates operate remotely (practitioners or VAs)
- T44W, as most homes do not have ethernet throughout
Using your existing VoIP phones
Spruce currently only supports select Yealink devices. Aside from the models listed above, we can typically support models listed here.
While it may be possible to utilize desk phones not purchased through Spruce with the platform, we cannot guarantee compatibility. For specific inquiries regarding your existing devices, please reach out to the Spruce Support team for assistance.
Frequently Asked Questions
Which VoIP phones work with Spruce?
Spruce supports an extensive array of Yealink devices and pre-configures three: the T31G and T44W desk phones and the W73P cordless phone.
Why buy a desk phone through Spruce?
Phones bought through Spruce are sold at cost, arrive pre-loaded with Spruce software and your requested lines, and include a one-year warranty. You plug the phone in, connect it to the internet, and it is ready to make calls.
Can I use a phone I already own with Spruce?
Yes, as long as it's a compatible device. Order it from another vendor, then send Spruce the MAC address, serial number, preferred Spruce phone number for the device, and a name for the phone line through the Team Spruce chat.
Questions?
Feel free to message our team any time in the Team Spruce chat and share more information about your office set up. We're happy to make recommendations based on your needs.