How to Select the Right VoIP Hardware – Spruce Health

IN THIS ARTICLE

Finding the Right Fit for Your Practice
Desk Phones
Cordless Phones
Common Example Scenarios

Spruce Health supports an extensive array of Yealink devices; however, we recommend our three pre-configured options for the most streamlined setup: the T31G, T44W, and W73P. All hardware ordered through Spruce is backed by a one-year warranty to ensure reliable performance for your practice.

ℹ️ Why purchase through Spruce? We sell the phones at-cost to you, and your phone will arrive pre-loaded with our software and your requested line(s). Just plug the phone in, connect to the internet, and it's ready to make calls. We have also found that these phones are the best value for most clinics.

For all other devices, you will need to order it from another vendor and share the following details with us:

MAC address
Serial number
Preferred phone number
Name for the phone line

For the first two, you can just send us a photo in the Team Spruce chat.

Finding the Right Fit for Your Practice

This article is designed to help you pick the right hardware for your practice. While you may choose a single model for your entire office, some practices find success in a "mix and match" approach. Either way, we support both options. To determine which configuration best serves your team, please consider the following environmental and operational factors:

Infrastructure: Do you have active Ethernet jacks available at each desired phone location, or do you require Wi-Fi-capable hardware?
Visual Interface: Would your staff benefit from a high-resolution color display?
Mobility Requirements: Does your team require cordless handsets to maintain connectivity while moving around the office?
Call Volume & Management: Does your practice manage high call volumes? Do you expect to manage several active holds simultaneously?

Desk Phones

All Yealink VoIP phones support ethernet, and we typically recommend that you use ethernet, if available. It will provide the best call quality and the most reliable connection. It also helps our support team troubleshoot more easily. However if you don't have ethernet available, many models support WiFi as an alternative.

Model	Buy through Spruce	WiFi	Number of Lines	Color Display	Bluetooth Headset Support
T31G	✅	❌	2	❌	❌
T31P	❌	❌	2	❌	❌
T33G	❌	❌	4	✅	❌
T34W	❌	✅	4	✅	✅
T43U	❌	Adapter Required	12	❌	Adapter Required
T44W	✅	✅	12	✅	✅
T46U	❌	Adapter Required	16	✅	Adapter Required
T53W	❌	✅	12	❌	✅
T54W	❌	✅	16	✅	✅
T57W	❌	✅	16	✅	✅
T73W	❌	✅	12	✅	✅
T85W	❌	✅	16	✅	✅

Cordless Phones

For cordless phones, you must use the Yealink W70B base station. This requires an ethernet connection and has a range of approximately 150ft in ideal conditions. If you have a large office, handsets can be linked to multiple base stations for seamless handoff. Each base station supports a maximum of 10 wireless handsets and 20 simultaneous calls.

Model	Buy through Spruce	Notes
W73P	✅	1x W70B Base Station 1x W73H Handset
W73H	✅	Handset only
W78H	❌	Handset only
W53H	❌	Handset only Discontinued – limited support
W59R	❌	Handset only Rugged
W57R	❌	Handset only Rugged

Note that the W70B base station supports more than the handsets below, but we find that they aren't used by clinics.

Common Example Scenarios

To assist with your selection, we have outlined several common practice profiles below. If a scenario aligns with your specific operational needs, we recommend the corresponding hardware configuration to ensure optimal performance:

Scenario #1: We have a receptionist at the front desk who needs to answer calls, transfer calls, and sometimes place them on hold.
- T31G if you have ethernet and don't field many simultaneous calls
- T44W if you need WiFi and/or have high call volume
Scenario #2: We have a back office or break room
- T31G or T44W depending on ethernet availability
Scenario #3: Our providers like to have phones in the exam room, but we don't need a phone in every room all the time.
- W73P plus additional W73H as needed
Scenario #4: Our teammates operate remotely (practitioners or VAs)
- T44W, as most homes do not have ethernet throughout

Questions?

Feel free to message our team any time in the Team Spruce chat and share more information about your office set up. We're happy to make recommendations based on your needs.