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Phone Calls

A step by step guide to getting started with making and receiving phone calls on Spruce.

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Getting Started With Phone Calls on Spruce

Spruce is a HIPAA-compliant business phone system built for healthcare. Giving you the flexibility of a modern business phone system with the security your practice needs. Whether you are at your desk, on your mobile device, or using a dedicated desk phone, you can keep your calls professional, documented, and coordinated with your team.

Key benefits of using Spruce for calls: 

  • Protect your personal number – All calls show your Spruce number on caller ID.
  • One central hub – Calls, text messages, and voicemails are automatically saved in Spruce for an organized and complete record of patient communication.
  • Flexible calling options – Call from your mobile device, computer, or desk phone.
  • Team collaboration – Share numbers, route calls, and allow multiple staff to answer or return calls from the same line.
  • Secure and compliant – Spruce is designed for easy HIPAA compliance.
  • After-hours coverage – Set rules so patients get the right message or are routed to on-call staff outside office hours.

Step 1: Register Your Business

All organizations on Spruce with a phone number must register their business with the major phone carriers to prevent calls from being blocked or labeled as spam. 

Follow our step-by-step guide to business registration. 

Step 2: Get a Spruce Number

You can claim a new number right away, but transferring your existing number requires  business registration to be approved first.

Learn how to get a new number or transfer an existing phone number into Spruce.

Step 3: Configure Your Spruce Number

Set up your phone number’s call handling to choose who will be rung when calls come in to your Spruce number. This can include your phone, teammates, a VoIP desk phone, or multiple people or devices at the same time. You can also add a voicemail greeting for when you are unavailable. Learn how to manage your Spruce phone number.

For advanced call handling, such as a phone tree (IVR) or routing that changes based on the day and time, our Communicator plan offers custom call handling with call flows. Learn more about call flows.

Step 4: Manage Your Personal Call Settings

Control how and where Spruce rings you for incoming calls. These settings apply only to your account and allow you to customize your personal call experience.

For full details, read how to manage My Call Settings.

Step 5: Make and Receive Calls on Spruce

Spruce lets you handle calls from whichever platform works best for you.

  • On Mobile – Place and answer calls directly from the Spruce iOS or Android app.
  • On Web & Desktop – Use your computer to make calls through the Spruce web app or desktop app.
  • With a VoIP Desk Phone – Connect a Spruce-compatible VoIP desk phone for a standard office calling setup.

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