Spruce desktop and web notifications typically stop appearing due to a few standard configuration issues. First, ensure your operating system allows your browser (e.g., Chrome, Safari, Firefox) to send notifications. On macOS, verify this under System Settings > Notifications (ensuring permissions are granted for each browser); on Windows, check Settings > Notifications. Next, confirm notifications are enabled within your Spruce account settings. Mac users should also verify that Focus (Do Not Disturb) is turned off or configured to allow Spruce. These troubleshooting steps apply whether you use the native Spruce desktop app or access the platform via app.sprucehealth.com.
IN THIS ARTICLE
- Ensure that your computer allows your browser to send notifications
- Ensure that the you have notifications turned on within your Spruce settings
- macOS specific: check your Focus (Do Not Disturb) settings
- Frequently Asked Questions
Ensure that your computer allows your browser to send notifications
On macOS:
For Spruce running in the browser (app.sprucehealth.com):
- Open "System Settings", then click on "Notifications"
- Select your browser (Chrome, Safari, Firefox, or Edge) from the list
- Ensure "Allow Notifications" is enabled
For the Spruce macOS desktop app:
- Open "System Settings", then click on "Notifications"
- Select "Spruce" from the list
- Ensure "Allow Notifications" is enabled
On Windows 11:
For Spruce running in the browser (app.sprucehealth.com):
- Open "Settings", then click on "System", and finally "Notifications"
- Ensure the "Notifications" toggle is enabled
- Ensure that the Spruce browser app (app.sprucehealth.com) is enabled under "Notifications from apps and other senders"
For the Spruce Windows desktop app:
- Open "Settings", then click on "System", and finally "Notifications"
- Ensure the "Notifications" toggle is enabled
- Ensure that the Spruce app is enabled under "Notifications from apps and other senders"
Ensure that the you have notifications turned on within your Spruce settings
- From within the Spruce browser app, navigate to Notification Settings
- Ensure you have "Receive Desktop Notifications" enabled
- Ensure that you have notifications turned on for the appropriate conversation filters
- Ensure that there are yellow or orange warnings shown on the page that would indicate other potential issues
macOS specific: check your Focus (Do Not Disturb) settings
macOS has a feature called Focus (also known as Do Not Disturb) which will can be configured to hide notifications during certain periods of your day. See the following Apple Support articles for more details
After trying all the steps above, if you are still having notification issues, then we’d love to help. Please reach out to us within the Spruce app via the Team Spruce conversation or email us at support@sprucehealth.com.
Frequently Asked Questions
Why are Spruce notifications not showing on a Mac or Windows computer?
Most often the operating system is blocking notifications from the browser, in-app Spruce notifications are turned off, or macOS Focus (Do Not Disturb) is filtering them out.
How do I allow Spruce notifications on macOS?
Open System Settings > Notifications, select your browser, allow notifications for it, then confirm in-app Spruce notifications are turned on inside the Spruce app.
Where does Spruce run on desktop?
Through the native Spruce desktop apps for macOS and Windows, and through any modern browser at https://app.sprucehealth.com.