A “hard refresh” of your browser is a way to clear any locally stored content for quick access to a website and force the browser to load all content from the server. The content is locally stored in your browser cache, and a hard refresh will clear the cache when a regular refresh will not. When you refresh a page in the browser by clicking on the refresh icon, it simply reloads the page and servers and locally stored content from the browser cache.
Doing a hard refresh helps ensure that you have the latest version of a website. This is particularly important in the context of Spruce if you encounter an issue with loading the web application and our Support team encourages you to "hard refresh" the browser to get out of the potentially bad state.
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Hard Refresh on Windows
Follow the steps below based on how you are accessing Spruce to do a hard refresh on Windows:
Chrome: Ctrl + Reload button OR Ctrl + F5
Edge: Ctrl + Reload button OR Ctrl +F5
Firefox: Ctrl + Shift + R OR Ctrl + F5
Spruce desktop app: Ctrl +Shift + R
Hard Refresh on Mac
Follow the steps below based on how you are accessing Spruce to do a hard refresh on Mac:
Chrome: Shift + Reload button OR Command + Shift + R
Firefox: Shift + Reload button OR Command + Shift + R
Safari: Command + Option + R
Spruce desktop app: Command + Shift + R
Frequently Asked Questions
How do I hard refresh Spruce in Chrome?
Press Ctrl+Shift+R on Windows or Cmd+Shift+R on Mac. This forces Chrome to reload Spruce from the server, bypassing the cached version.
When should I hard refresh Spruce in my browser?
Hard refresh when Spruce shows outdated information, fails to load messages, or displays a blank screen - especially after a platform update.
Will a hard refresh log me out of Spruce?
No. A hard refresh reloads the app without clearing your session or logging you out.