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How to Reset a Spruce Account Password

To reset your Spruce password, go to the login screen and tap ‘Forgot password?’ A reset link will be sent to your account email address. If you do not receive the email within a few minutes, check your spam or junk folder. Spruce also supports two-factor authentication, which may be required to access account security settings.

If you forget your Spruce password, you can reset it by clicking here. 

IN THIS ARTICLE

Steps to reset

The website will guide you through each of the steps you'll need to complete. Here also is a detailed review of the steps to reset your password:

  1. Go to https://app.sprucehealth.com/forgot-password
  2. Enter the email address you use to log into Spruce and click Send Email.
  3. Check your email account. Within 15 minutes, you should receive a password reset email:
  4. Click the link in the email that says Reset Password.
  5. For security reasons, we will verify it's really you by sending a verification code to the mobile phone number associated with your Spruce account. Click Send Verification Code to receive it:
  6. Check your text messages for a 6-digit verification code from Spruce. If you do not receive a verification code after 5 minutes, see our troubleshooting tips for help.
  7. Enter the 6-digit verification code and click Verify:
  8. Finally, enter a new password and click Change Password:
  9. You are done! The website will give you a link to go to the Spruce home page.

Please note, when you reset your password:

  1. You will be logged out automatically on all devices
  2. The system will also send two-factor authorization (2FA) codes to you through SMS text when you log in on any device after the password reset
  3. Notifications will be turned off (besides calls) until you log in on your device again

Frequently Asked Questions

How do I reset my Spruce password?

On the Spruce login screen, tap ‘Forgot password?’ and enter your account email. A reset link will be sent to that address. 

What if I do not receive the Spruce password reset email?

Check your spam or junk folder. Also confirm you are using the email address registered to your Spruce account.

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