This article lists supported Poly models and recommended headsets. VoIP hardware is purchased separately as a one-time cost.
IN THIS ARTICLE
Headset Recommendations
Spruce does not sell any headsets at this time. We have a recommendation for a headset and connector cords. Please note that we do not provide support for the headsets. Users should contact the seller on Amazon if they run into any issues with the headsets.
Wired Headset
Poly VVX 250 (corded phone) we recommend Plantronics Encore Pro HW510 that connects with the RJ9 QD Cable Plantronics 27190-01
Poly D230 (cordless phone) we recommend Plantronics Encore Pro HW510 that connects with the 2.5mm QD Cable Plantronics
Wireless Headset
Poly VVX 250 (corded phone) we recommend Plantronics CS540 that connects with the Electronic Hook Switch cable Plantronics APP-51
The settings below enable the CS540 headset call button to pick up (connect) and hang up (disconnect) calls.
CS540 Settings for Poly VVX 250 phone with Obihai software
- Home Preferences
- Preferred Headset Device: RJ9 Headset
- Electronic Hook Switch: Plantronics
CS540 Settings for Poly VVX 250 phone with UC software
- Home 4 Settings 1 Basic 1 Preferences 3 Headset
- 1 Headset Memory 2 Enabled
- 2 Hookswitch Mode 3 Poly EHS (default)
- 3 Echo Cancellation 1 Disabled (default)
Need help picking the right phone(s) for your practice? Check out this helpful guide.
Frequently Asked Questions
What headsets work with Spruce’s VoIP desk phones?
This article lists headsets tested for compatibility with Spruce’s supported Poly devices.
How is VoIP hardware billed?
VoIP desk phone hardware is a one-time purchase billed separately from your monthly Spruce subscription.