Archiving a Spruce conversation removes it from every teammate's Inbox view to keep the inbox clean. Archived conversations stay accessible in the Archived Filter and through search. Any new activity on an archived conversation, like an inbound message, automatically returns it to the Inbox and the relevant filters for the team. Conversations with unresolved Pages stay in the Pages filter for the assigned teammate until the Page is resolved, and starred archived conversations stay in the Starred filter. Archive and unarchive work from both the web and the mobile Spruce app.
IN THIS ARTICLE
Archived Filter
To see all of the currently archived conversations, you can navigate to your Archived Filter. On web, click on the "Inbox" panel on the left-hand side of the screen to expand all your filters. Then, click on the "Archived" filter. On mobile, navigate to your inbox, then click on the dropdown on the top of the screen to pull up all of your conversation lists. From there, you'll be able to select the Archived Filter.
Archiving and unarchiving from the web
To archive a conversation on the web, select the archive icon (looks like a box with an arrow) in the top right corner of the conversation. You can always unarchive the patient conversation on the web by selecting the archive icon again.
You can also archive from the main inbox. Just select the dropdown to the right of the conversation from the inbox, the drop down menu looks like 3 vertical small dots, and then choose the archive option.
Archiving and unarchiving from the mobile app
To archive a conversation on your mobile app, navigate into the conversation and then select the information icon (which looks like an "i" in the top right of your screen). This will bring you to the Conversation Details, where you'll be able to archive the conversation using the archive icon, shown below.
You can also swipe left on any conversation from the inbox and then select the archive icon.
To unarchive the patient conversation, please select the archive icon again.
Frequently Asked Questions
What happens when a Spruce conversation is archived?
It is removed from every teammate's Inbox view to keep the inbox clean and stays accessible in the Archived Filter or through search.
Does new activity reopen an archived conversation?
Yes, any new activity automatically returns the conversation to the Inbox and relevant filters for the team.
Can a conversation with an unresolved Page be fully archived?
It can be archived, but it will remain in the Pages filter for the relevant teammate until the Page is resolved.