Filtering and sorting helps you prioritize conversations in Spruce. You can apply them to any conversation filter or team conversation filter, sorting by newest activity, oldest activity, or unarchived time. Changes affect only your own view, not your teammates', and the sorting options are currently available on the web version only.
IN THIS ARTICLE
Introduction to Filtering and Sorting Conversations
Filtering and sorting are useful ways to prioritize and organize your messages in Spruce. You can filter and sort any Conversation Filter under the Inbox section, any Team conversation under the Teams section. Read more about Conversation Filters.
Filtering and sorting are individual actions, meaning any changes you make will only affect your own view of the conversations, not those of your teammates on Spruce.
Please note: Filtering and sorting options are currently only available on the web version of Spruce.
Sort Options
Newest First
Sorts the selected Conversation Filter by the conversation with the newest activity at the top. All thread activity is counted, including external messages, messages sent by teammates, internal notes, and system messages.
Oldest First
Sorts the selected Conversation Filter by the conversation with the oldest activity at the top. All activity is counted, including external messages, messages sent by teammates, internal notes, and system messages.
Unarchived Time
Sorts the selected Conversation Filter by the oldest conversation at the top based on when the conversation was unarchived. If a conversation has never been unarchived (for example, new conversations), the creation timestamp is used instead.
This is useful for responding to conversations based on the order in which they are received because if a patient sends multiple messages, their position in the inbox will not change.
Note: To effectively utilize the Unarchived Time sort option, we recommend archiving messages once you respond to them. Read more about archiving.
Filter Options
All
Displays all messages in the selected Conversation Filter.
Unread
Displays only unread messages in the selected Conversation Filter. Note: Marking a conversation as read or unread only affects the state of your inbox, not that of your teammates. Read more about marking conversations as read and unread.
Filtering and Sorting From The Web
- Select the Conversation Filter you wish to filter and/or sort.
- To change the filter, click the Filter button on the left above the message feed then select a filter option to apply it.
- To change the sort order, click the Sort button on the right above the message feed then select a sort option to apply it.
Frequently Asked Questions
Can I sort my Spruce inboxes?
Yes. You can sort any conversation filter by newest activity, oldest activity, or unarchived time, and apply the same controls to team conversation filters.
Does filtering or sorting my Spruce inboxes change what teammates see?
No. Filtering and sorting are individual actions that affect only your own view of the conversations.
Is sorting available in the Spruce mobile app?
Not currently. Sorting options are available on the web version of Spruce.