Viewing and typing indicators show when your teammates are looking at or replying to a conversation, so two people do not answer the same patient at once. They appear in external conversations, team conversations, and note threads, on web, iOS, and Android. Patients never see provider activity, and providers never see patient typing.
IN THIS ARTICLE
Introduction to Viewing and Typing Indicators
This Spruce feature allows you to see when teammates are viewing a conversation and when teammates are typing in a conversation. This setting only affects what other teammates in your Spruce organization see.
Patients will never see if a provider is viewing or typing in a conversation. Providers will never see if patients are typing in a conversation or if a patient is actively viewing a conversation. However, you can view message details to see a timestamp of when a patient first viewed a message. Read more about Message and Conversation Details.
After selecting an individual conversation, a message will appear in the compose bar if any of your Spruce teammates are viewing or typing in that conversation. This indicator will be shown in external conversations, team conversations, and note threads. This feature works across platforms, allowing you to see who is viewing or typing in a conversation on web, iOS, and Android.
Please note: Even if you are viewing or typing in an external conversation, patients will not see this activity.
Manage Viewing and Typing Indicators for Your Organization
Only Administrators have the ability to manage this feature for their organization. When enabled, this feature will be turned on for all teammates in an organization. Administrators must log in to Spruce using a desktop computer to manage this setting.
If you are an Administrator, follow these steps to enable or disable viewing and/or typing indications for your organization.
From the web:
- Go to Settings > Organization Preferences
- Select “Viewing and Typing Indicators.”
- Toggle on “Show Teammates Typing in a Conversation” to show when other teammates are typing in a conversation. Toggle on “Show Teammates Viewing a Conversation” to show when other teammates are viewing the conversation.
Frequently Asked Questions
Can patients see when a provider is typing in Spruce?
No. Patients never see whether a provider is viewing or typing in a conversation. The indicators are visible only to teammates inside your Spruce organization.
Can I see when a patient is typing?
No. Providers cannot see patient typing or whether a patient is actively viewing a conversation. You can open message details to see a timestamp of when a patient first viewed a message.
Who can turn viewing and typing indicators on or off?
Only administrators. When an administrator enables the feature, it applies to every teammate in the organization.