IN THIS ARTICLE
Introduction to Spruce Buttons
Spruce Buttons are structured options that can be included in secure and SMS messages to patients when using Spruce Workflow Automation. Buttons allow you to build custom series of Automated Workflows where each Button that a patient selects initiates a subsequent Workflow.
Spruce Buttons are designed to work similarly to a phone tree; for example, instead of selecting option 1 for appointments, there is a Button labeled [Appointments] included in a secure or SMS message. Patients can easily select from the Buttons you offer to voice their needs, and any associated Workflows provide timely, relevant information in response.
Benefits of Spruce Buttons
- Enable providers to easily capture patient intent
- Provide clear calls-to-action in secure messages
- Give patients structured options, like a phone tree, in secure and SMS messages
- Enable providers to design sequential Automated Workflows based on patient input
Our Workflow Automation section includes Recipes for Workflows that take advantage of all that Spruce Buttons have to offer. You can also design your own ways to use Spruce Buttons in Workflows. Here are two quick examples of Spruce Buttons in practice:
Welcome to Spruce
Include Buttons in an automated welcome message that gets sent once a patient downloads the Spruce app and creates an account. This gives patients structured options for what to do next once they are in the app.
Include Buttons in an automated message that prompts patients to select which doctor they want to speak with. When they make a selection, the conversation automatically gets assigned to that doctor.
How to start using Spruce Buttons
Spruce Buttons are just one part of Workflow Automation. If you have designed an Automated Workflow using Buttons that you'd like to implement, please message Spruce Support from the Spruce app, or send an email to firstname.lastname@example.org, and we will be happy to help.